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- Tasks: Be the friendly face of Malmaison, delivering exceptional service and creating memorable guest experiences.
- Company: Join Malmaison, a vibrant hotel brand known for its unique style and commitment to hospitality.
- Benefits: Enjoy discounted stays, dining perks, wellness programs, and career development opportunities.
- Why this job: Perfect for those who love making people smile and want to grow in a fun, supportive environment.
- Qualifications: A passion for hospitality and a friendly attitude are essential; no prior experience required.
- Other info: Flexible hours with a permanent contract and opportunities for progression within the company.
We are seeking a friendly, passionate, and energetic receptionist to join the team at Malmaison. You will be the face of our hotel, responsible for delivering exceptional service and creating memorable guest experiences.
You must have a natural hospitality charm and a passion for service. Your goal is to ensure our guests' experience is the best it can be, handling queries of all types with professionalism.
As the first and last point of contact, you set the tone for our guests' visit, ensuring everything exceeds expectations before they leave. If you love making people smile and delivering 'celebrity' service, this role is perfect for you.
This position offers opportunities for career progression within Malmaison, including internal development and apprenticeships post-probation.
Benefits:- Heavily discounted staff room rates at Malmaison, Hotel du Vin, and Frasers Hospitality, starting from £65 per night.
- 50% off best available rate for friends and family.
- 35% discount on dining at our brasseries and bistros.
- Fully funded apprenticeship programs for career development.
- High street discounts, holidays, and experiences.
- Cycle to work scheme, saving up to 40% on bikes.
- Healthcare cash plans including dental, optical, and medical coverage.
- Referral schemes earning up to £1500.
- Uniform provided.
- Wellness and National Campaign Days promoting activities like Pay Day Lunches, Mental Health Awareness week, and more.
- Access to Wagestream for instant pay access and financial management tools.
- Complimentary stays on your 1st, 3rd, and 5th anniversaries, including dinner, bed, and breakfast.
- Support for charitable causes and employee assistance programs.
- 100% renewable energy for electricity.
- Recycling at least 70% of hotel waste.
- Eco-friendly cleaning systems.
- Volunteer days for sustainable charities.
If interested, click Apply Now.
Frasers Hospitality, Malmaison, and Hotel du Vin are equal opportunities employers, welcoming applications regardless of race, sex, disability, religion, sexual orientation, or age.
Receptionist, Malmaison employer: Hotel Du Vin
Contact Detail:
Hotel Du Vin Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist, Malmaison
✨Tip Number 1
Familiarise yourself with Malmaison's brand and values. Understanding their unique approach to hospitality will help you align your responses during any interviews, showcasing how you can contribute to their mission of delivering exceptional service.
✨Tip Number 2
Practice your communication skills, as being a receptionist requires clear and friendly interaction with guests. Role-play common scenarios you might encounter, such as handling guest complaints or providing information about the hotel services.
✨Tip Number 3
Highlight your customer service experience in conversations. Share specific examples of how you've gone above and beyond for customers in previous roles, as this will demonstrate your passion for creating memorable guest experiences.
✨Tip Number 4
Network with current or former employees of Malmaison if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying through our website.
We think you need these skills to ace Receptionist, Malmaison
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what Malmaison is looking for in a receptionist. Highlight key responsibilities and required skills, such as hospitality charm and professionalism.
Tailor Your CV: Customise your CV to reflect your experience in customer service and any relevant skills that align with the role. Use specific examples that demonstrate your ability to create memorable guest experiences.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your enthusiasm for the role. Mention why you want to work at Malmaison and how you can contribute to their team.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Hotel Du Vin
✨Show Your Hospitality Charm
As a receptionist, your personality is key. Make sure to showcase your friendly and approachable nature during the interview. Practice smiling and maintaining eye contact to convey warmth and enthusiasm.
✨Know the Company
Familiarise yourself with Malmaison's values and services. Understanding their commitment to exceptional guest experiences will help you align your answers with what they are looking for in a candidate.
✨Prepare for Common Questions
Anticipate questions related to customer service scenarios. Think of examples from your past experiences where you handled difficult situations or went above and beyond for a guest, as this will demonstrate your capability.
✨Ask Insightful Questions
At the end of the interview, be ready to ask thoughtful questions about the role and the company culture. This shows your genuine interest in the position and helps you determine if it's the right fit for you.
