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For Companies At a Glance
- Tasks: Serve customers, maintain food freshness, and ensure a clean environment.
- Company: Join Tesco Cafés, a welcoming place with 316 locations across the UK.
- Benefits: Enjoy flexible working, colleague discounts, life assurance, and 28 days holiday.
- Why this job: Be part of a friendly team, with opportunities for career growth and a supportive culture.
- Qualifications: Must be 18+, with a commitment to customer service and knowledge of health standards.
- Other info: We celebrate diversity and welcome applicants from all backgrounds.
Alongside a fantastic work life balance, we offer excellent benefits that help make The Cafe a great place to work. These include but aren’t limited to:
- Colleague Clubcard after 3 months service - 10% increasing to 15% after every pay day for a four-day period, off most purchases at Tesco
- Request flexible working from day one
- Retirement savings plan
- Life Assurance
- Access to free wellbeing services with a range of resources to support your mind, body, and life
- An exclusive deals and discounts website saving you money on everyday purchases, treats for the family, eating out and utility bills for the home
- Uniform provided and policies to support you for all of life’s moments, big and small
- Holiday starting at 28 days (Including Bank Holidays)
- Access to our colleague networks providing a space for colleagues to come together from a range of backgrounds.
About the role
Customers visit our café for all sorts of reasons. Whether it’s a hearty breakfast to kickstart their day, or a quick pick-me-up for those on their way, we’re here to provide great service, no matter the order. That’s where you, as a member of our Front of House team, come in.
With your dedication to excellent service and your keen understanding of health and safety standards, you’ll help make every day a little better. Whether you’re dishing out food and drinks, keeping tables clean, or staying up-to-date with our menu and exciting initiatives, your dedication keeps our food fresh and our café inviting.
And here’s the best part: while you work as the friendly face out front, we’ll be supporting you behind the scenes with bags of career choice, flexible working options, and so much more. This is a place where you can really get on, with every opportunity to progress.
Please note that you need to be 18 or over to apply for this role.
You will be responsible for
- Serving customers quickly, efficiently and with care.
- Resolving customer complaints and relaying information to the Café Manager.
- Maintaining food freshness by following first in, first out (FIFO) stock rotation.
- Adhering to food safety and hygiene regulations while keeping daily records.
- Accepting deliveries and handling the safe storage of food.
- Being aware of (and following) all operational policies and procedures.
- Making sure we maintain our standards and all food products are available.
- Staying up-to-date with business communications and exciting new initiatives.
- Knowing our café’s menu inside out and making sure food is served the way it’s intended.
- Preparing hot and cold drinks for customers.
You will need
- A commitment to excellent customer service.
- Knowledge of Health and Safety standards.
- The ability to work efficiently and maintain a clean environment.
Personal attributes
- Comfortable working in a team.
- Great communicator with a proactive attitude.
- Ability to multitask and work well under pressure.
- Confident using your initiative to improve ways of working.
- Good at planning and keeping things organised.
About us
With 316 cafés across the country and counting, our teams work closely to make sure that the customer experience is to the best standard and service; no two days are ever the same! Tesco Cafés are a great place to work, with a genuine family feel - truly a place to get on.
We are proud to have an inclusive culture at Tesco Café where everyone is welcome and truly feels able to be themselves. In our cafés, we not only celebrate diversity, but we strive to create a workforce that reflects our customers not only here in the UK, but worldwide. Our aim is to attract and welcome a diverse range of applicants from all walks of life, offering many varying working patterns across our business and we would love to hear from you.
We know life looks a little different for each of us. That’s why at Tesco, we always welcome chats about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we can support.
We’re proud to have been accredited as a Disability Confident Leader and we’re committed to providing a fully inclusive and accessible recruitment process.
Cafe Front Of House Team Member employer: Tesco
Contact Detail:
Tesco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cafe Front Of House Team Member
✨Tip Number 1
Familiarise yourself with the menu and services offered at the café. Being knowledgeable about what you’ll be serving will not only impress during your interview but also show your genuine interest in the role.
✨Tip Number 2
Demonstrate your customer service skills by sharing specific examples from previous experiences. Whether it’s resolving a complaint or providing exceptional service, showcasing your ability to handle various situations can set you apart.
✨Tip Number 3
Highlight your teamwork abilities. Since this role involves working closely with others, mentioning instances where you successfully collaborated with a team can show that you’re a great fit for the café environment.
✨Tip Number 4
Be prepared to discuss your understanding of health and safety standards. This is crucial in a food service role, so demonstrating your knowledge and commitment to maintaining these standards will be beneficial.
We think you need these skills to ace Cafe Front Of House Team Member
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any previous roles in food service. Emphasise skills like multitasking, communication, and teamwork, which are crucial for a Front of House position.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for providing excellent customer service. Mention specific examples of how you've handled customer complaints or worked under pressure to demonstrate your suitability for the role.
Highlight Relevant Skills: In your application, clearly outline your knowledge of health and safety standards, as well as your ability to maintain cleanliness and organisation in a busy environment. These are key attributes for the role.
Show Enthusiasm for the Company: Research Tesco Cafés and mention what you admire about their culture and values in your application. Express your eagerness to contribute to their inclusive environment and commitment to excellent service.
How to prepare for a job interview at Tesco
✨Show Your Customer Service Skills
As a Front of House Team Member, excellent customer service is key. Be prepared to share examples of how you've provided great service in the past, and demonstrate your ability to handle complaints with a positive attitude.
✨Know the Menu Inside Out
Familiarise yourself with the café's menu before the interview. Being able to discuss menu items confidently will show your enthusiasm for the role and your commitment to providing customers with accurate information.
✨Demonstrate Teamwork and Communication
This role requires working closely with others, so highlight your teamwork skills. Share experiences where you successfully collaborated with colleagues or communicated effectively to achieve a common goal.
✨Emphasise Your Health and Safety Knowledge
Understanding health and safety standards is crucial in this role. Be ready to discuss any relevant experience you have and how you ensure compliance with food safety regulations in a busy environment.
