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For Companies To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values – integrity, patient-centered, respect, accountability, and compassion – must guide what we do, as individuals and professionals, every day.
Practice Administrative Associate serves to coordinate patient care and physician activity by greeting all patients/visitors, answering telephone calls, scheduling appointments, maintaining patient medical records. The position requires an individual with knowledge of front desk medical office operations. Essential duties and responsibilities include the following. Other duties may be assigned.
EEO/AA/Disability/Veteran
Responsibilities
- 1. Maintain appointment schedule template (alterations, deletions, additions).
- 1.1 Responsible for communicating schedule changes to the appropriate staff members and physicians/providers.
- 2.1 Receive patient at arrival and verify and obtain all necessary information and signatures in accordance with NEMG policies and procedures
- 3.1 Maintain proper telephone etiquette when speaking with patients/companies and healthcare team.
- 4.1 Track referrals coming into the practice.
- 6.1 Forwards phones to answering service and notifies answering service about the physicians on-call status.
- 8.1 Attend and actively participate in staff meetings
- 9.1 Coordinate efforts to gain patient and family feedback regarding their experiences of healthcare (focus groups, surveys and other means) and participate in interventions which address articulated needs.
- 10.1 Provide cross coverage as needed
Qualifications
EDUCATION
High School degree or equivalent required.
EXPERIENCE
1 year of administrative healthcare experience or 2 years of administrative office experience required.
SPECIAL SKILLS
Excellent, organizational, communication, customer service and teamwork skills required.
Ability to multi-task is essential.
EMR experience preferred and working knowledge of Microsoft office applications required.
Core philosophy or values consistent with a patient-centered approach to care.
Demonstrates professional, appropriate, effective and tactful written, verbal and nonverbal communication with patients, families, medical staff, colleagues, vendors, and other departments throughout the continuum of care to promote continuity of care and services and enhance clinical image.
YNHHS Requisition ID
143651
