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- Tasks: Join us as a Medical Receptionist, coordinating patient care and managing front desk operations.
- Company: Be part of YNHHS, a leading healthcare organisation dedicated to integrity and compassion.
- Benefits: Enjoy a supportive work environment with opportunities for growth and development.
- Why this job: Make a real impact in patient care while working in a dynamic and diverse team.
- Qualifications: High school diploma required; 1 year of healthcare admin experience preferred.
- Other info: EMR experience and strong communication skills are essential for success.
The predicted salary is between 24000 - 36000 £ per year.
To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.
The Practice Administrative Associate serves to coordinate patient care and physician activity by greeting all patients/visitors, answering telephone calls, scheduling appointments, and maintaining patient medical records. The position requires an individual with knowledge of front desk medical office operations.
Responsibilities
- Maintain appointment schedule template (alterations, deletions, additions) and communicate schedule changes to the appropriate staff members and physicians/providers.
- Coordinate the ongoing operation of the check-in process and front desk to ensure that quality services provided are cost effective and efficient.
- Receive patients at arrival and verify and obtain all necessary information and signatures in accordance with NEMG policies and procedures.
- Answer telephone calls to the office, assist callers in a pleasant manner, take accurate and complete messages, and refer callers to appropriate personnel when necessary.
- Execute all necessary pre-authorizations as required by insurance companies for upcoming diagnostic tests and procedures and track referrals coming into the practice.
- Maintain electronic medical records and/or paper medical charts in accordance with NEMG policies and procedures.
- Responsible for daily activities including message retrieval from answering service, voicemail, retrieval and distribution of faxes, filing, photocopying, opening and sorting mail.
- Collect and reconcile co-pay collections/cash drawers (cash, checks, credit card payments) within Epic in accordance with NEMG policy and procedures.
- Collaborate in the development of and contribute to individual team and department quality improvement and evaluation activities.
- Utilize appropriate methods for interacting effectively and professionally with persons of all ages and from diverse cultural, socioeconomic, educational, racial and ethnic backgrounds, sexual orientations, lifestyles and physical abilities.
- Perform all other related/additional tasks as requested by physicians and/or management.
- May assist and/or perform chaperone duties for patient medical procedures as needed.
Qualifications
EDUCATION
High School degree or equivalent required.
EXPERIENCE
1 year of administrative healthcare experience or 2 years of administrative office experience required.
SPECIAL SKILLS
Excellent organizational, communication, customer service, and teamwork skills required. Ability to multi-task is essential. EMR experience preferred and working knowledge of Microsoft Office applications required.
Medical Receptionist, General Surgery employer: Yale New Haven Health
Contact Detail:
Yale New Haven Health Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Medical Receptionist, General Surgery
✨Tip Number 1
Familiarise yourself with the specific duties of a Medical Receptionist in a general surgery setting. Understanding the nuances of scheduling, patient check-in processes, and insurance pre-authorisations will give you an edge during interviews.
✨Tip Number 2
Highlight your customer service skills and experience in a healthcare environment. Be prepared to share examples of how you've effectively communicated with patients and handled difficult situations, as this is crucial for the role.
✨Tip Number 3
Research YNHHS's values and mission. During your interactions, whether in interviews or networking, demonstrate how your personal values align with theirs, particularly around integrity, compassion, and patient-centred care.
✨Tip Number 4
Network with current or former employees of YNHHS if possible. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your application and interview.
We think you need these skills to ace Medical Receptionist, General Surgery
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Medical Receptionist in General Surgery. Familiarise yourself with the essential duties listed in the job description to tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous administrative healthcare experience or relevant skills that align with the job requirements. Mention specific examples of how you've successfully managed front desk operations or patient interactions.
Showcase Your Skills: Make sure to highlight your organisational, communication, and customer service skills in your application. Provide examples of how you've effectively handled multiple tasks or interacted with diverse groups of people in a professional manner.
Craft a Compelling Cover Letter: Write a personalised cover letter that reflects your understanding of the company's values and mission. Explain why you're passionate about patient-centred care and how your background makes you a great fit for the role.
How to prepare for a job interview at Yale New Haven Health
✨Understand the Values
Before your interview, make sure you understand the core values of the organisation, such as integrity, patient-centred care, and compassion. Be prepared to discuss how you embody these values in your previous roles.
✨Showcase Your Communication Skills
As a Medical Receptionist, excellent communication is key. During the interview, demonstrate your ability to communicate clearly and effectively. You might even want to role-play a scenario where you handle a difficult patient or answer a challenging call.
✨Highlight Your Organisational Skills
This role requires strong organisational skills. Be ready to provide examples of how you've managed schedules, maintained records, or handled multiple tasks simultaneously in your past positions.
✨Familiarise Yourself with EMR Systems
If you have experience with electronic medical records (EMR), be sure to mention it. If not, do some research on common EMR systems used in healthcare settings. Showing that you're proactive about learning can impress your interviewers.
