Regional Support Officer

The South West and South Central team provides a crucial link between Diabetes UK and the community. We work to improve outcomes and access to diabetes care, empower people to live better and more confident lives with diabetes, and engage with diverse communities across the region to provide support and information.

The Regional Support Officer ensures the efficient operation of the regional team, supporting day to day administration and related internal and external services. They are also the first point of contact in the region, providing excellent customer care in support and information for people living with and affected by diabetes.

We have a friendly and inclusive working environment here at Diabetes UK and are proud of our hybrid approach which allows great flexibility in the way that we work. This means that you can balance your working time between home and the office, subject to the needs of your role.

As Regional Support Officer, you will provide full administrative services to a team that is geographically dispersed across the region with a regional office based in Taunton. You will manage office logistics, financial processes, and ensure compliance with organisational policies regarding GDPR and health and safety, including undertaking risk assessments. You will support the setup and delivery of both face-to-face and online events. Crucially, as the first point of contact for the team, you will provide excellent customer service to members of the public.

You will be self-motivated with the ability to prioritise a varied workload. You will have proven experience of office admin systems, excellent IT skills, including use of CRM/data management systems and online platforms. You will be someone who can work effectively with colleagues, understanding their administrative needs and responding positively. You will have experience of organising online and face-to-face events. You will have excellent customer service experience and be able to engage with a diverse range of people and be willing to travel across the region to support events and other activities.

For nearly 5 million people with diabetes in the UK, there’s no day off. At Diabetes UK, we fight day in, day out for better care, treatment, and support. We won’t stop until diabetes can do no harm.

With more people than ever living with diabetes and millions more at risk of developing type 2, our work has never been more needed. We make sure they get the care and support needed to live well with diabetes and avoid devastating complications.

We fund critical research, which has led to life-changing discoveries - like the first insulin pen and programmes to put type 2 diabetes into remission. Now, we want to do this for everyone and find a cure.

Our staff are passionate and determined about helping everyone affected by diabetes. For over 85 years, they’ve been behind vital policy changes, as well as new treatments and technologies to make living with diabetes easier every day.

Our vision is a world where diabetes can do no harm. Join us today, and together, we can make that a reality.

Our commitment to Equity, Diversity, and Inclusion: Diabetes does not affect everyone equally and as a charity we are committed to equity, diversity, and inclusion. We seek to better reflect those we serve. This means we actively seek to reach a diverse pool of candidates in our recruitment processes and particularly welcome applications from groups currently underrepresented at senior level, including those from Black, Asian and other ethnic minority backgrounds. It also means if you have a disability or long-term condition, we’re happy to consider any reasonable adjustments you might need to take part in the process and succeed in the role, just let our HR team know via recruitment@diabetes.org.uk.

Please note that all job offers are subject to you providing acceptable evidence of your eligibility to work in the UK and satisfactory references and a DBS check if required.

To find out more about what we do, check out our website.