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- Tasks: Coordinate installation, repair, and maintenance works for clients across North Central regions.
- Company: Join a leading UK industrial and commercial supply company known for exceptional customer care.
- Benefits: Enjoy competitive salary, private medical insurance, and 20 days holiday after probation.
- Why this job: Be part of a dynamic team delivering excellence and making a real impact in customer service.
- Qualifications: Well-educated with experience in service coordination and strong communication skills required.
- Other info: Permanent contract with opportunities for personal development and onsite parking available.
The predicted salary is between 36000 - 60000 £ per year.
Excellent opportunity to join a market leader within the UK Industrial and commercial supply and service sector operating nationwide on a 24/7 basis delivering the highest level of customer care to our client base. Our new Central Leeds office is the platform to deliver a premium service to North and Central regions.
This is an exciting role which requires experience in delivering effective labour planning, managing and controlling mobile service vans, whilst supporting administration functions for the business centre team. In this arena only service levels delivering excellence will be accepted by the client.
The Role
Operating as a Service Coordinator you will be responsible for the coordination of all installation, repair, service, maintenance and PPM works on customer sites across the North Central regions. Coordinating mobile engineers providing attendance on all client sites for industrial and commercial doors, including loading bay equipment throughout the region. Demonstrating working to demanding deadlines, possessing a can-do attitude, creative mind, high level of energy, enthusiasm and happy to communicate with customers at all levels.
Ideally we need you to be
- Well educated with experience of coordinating service offers.
- Facilitate a team delivering the highest level of service excellence to the client.
- Confident telephone manner required for answering incoming client calls.
- Excellent keyboard and IT skills, including Excel and Microsoft.
- Excellent communication and telephone skills within the Industrial service sector.
Ideally experienced in
- Negotiating attendance timescale and costs.
- Updating company performance systems.
- Administration of company service management software.
- Processing client quotations.
- Producing price quotations.
- Raising purchase orders.
Employment Package
- Competitive salary and incentives package depending on experience.
- Permanant employment contract subject to successful probationary period.
- Complimentary onsite car parking provided adjacent to office facilities.
- Opportunity for personal development/progression within branch team.
- Private Medical Insurance.
- 20 days holiday per annum once 6 month probationary is completed (and successful) + Public holidays.
Service Coordinator / Resource Planner employer: Shield Industrial
Contact Detail:
Shield Industrial Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Coordinator / Resource Planner
✨Tip Number 1
Familiarise yourself with the specific service management software mentioned in the job description. Understanding how to navigate and utilise these tools will give you a significant advantage during the interview process.
✨Tip Number 2
Brush up on your communication skills, especially over the phone. Since the role requires a confident telephone manner, practice responding to common customer queries or scenarios to demonstrate your ability to handle client interactions effectively.
✨Tip Number 3
Research the company’s service offerings and their approach to customer care. Being knowledgeable about their operations will not only help you answer questions but also show your genuine interest in the role and the company.
✨Tip Number 4
Prepare examples from your past experience that showcase your ability to manage deadlines and coordinate teams effectively. Highlighting your previous successes in similar roles will help you stand out as a strong candidate.
We think you need these skills to ace Service Coordinator / Resource Planner
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in service coordination and resource planning. Emphasise any previous roles where you managed mobile teams or worked in the industrial service sector.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific skills such as your excellent communication abilities and experience with service management software, which are crucial for this position.
Highlight Relevant Skills: In your application, clearly outline your proficiency in IT skills, particularly Excel and Microsoft applications. Provide examples of how you've used these skills to improve service delivery or efficiency in past roles.
Showcase Your Customer Service Experience: Since the role requires a high level of customer care, include examples of how you've successfully managed client relationships and resolved issues in previous positions. This will demonstrate your ability to meet the company's service excellence standards.
How to prepare for a job interview at Shield Industrial
✨Showcase Your Coordination Skills
Be prepared to discuss your previous experience in coordinating service offers. Highlight specific examples where you successfully managed schedules, resources, and communication between teams to ensure service excellence.
✨Demonstrate Your IT Proficiency
Since the role requires excellent keyboard and IT skills, particularly in Excel and Microsoft, be ready to talk about your experience with these tools. You might even want to mention any specific projects where you used these skills to improve efficiency.
✨Exhibit Strong Communication Abilities
A confident telephone manner is essential for this position. Practice articulating your thoughts clearly and concisely, as you may need to demonstrate how you would handle client calls or negotiate attendance timescales during the interview.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you handle demanding deadlines. Think of scenarios from your past experiences where you had to think creatively under pressure and be ready to share those stories.
