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- Tasks: Join our customer support team to assist customers via phone, email, and live chat.
- Company: Be part of a dynamic company focused on exceptional customer service.
- Benefits: Enjoy 25 days annual leave, online health services, and discounts on gym memberships.
- Why this job: This role offers a chance to enhance your skills in a supportive and engaging environment.
- Qualifications: A passion for customer service and strong communication skills are essential.
- Other info: Perfect for high school and college students looking for flexible work opportunities.
The predicted salary is between 24000 - 36000 £ per year.
We are recruiting for an individual to join our client within their customer support team where you will answer customer queries via telephone, email, and live chat. The ideal candidate will have a passion for customer service!
Key Responsibilities:- Answering all inbound telephone and email enquiries
- Onboarding of new customers to ensure understanding of processes
- Accurately recording the detail of each inbound and outbound call on the company database
- Using this information to continually improve your own and the team’s performance
- Proactively highlight areas where additional training may be required
- Surveying existing customers on their experience
- A passion for customer service
- Organised
- Good written/verbal communication
- Attention to detail
- Team player
- 25 days annual leave plus bank holidays
- Access to online doctors, counsellors etc.
- Online discounts and gym memberships
If you are interested in this role, please apply here.
Customer Service Advisor employer: Mixxos
Contact Detail:
Mixxos Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with common customer service scenarios and how to handle them effectively. This will not only boost your confidence but also demonstrate your proactive approach during any interviews.
✨Tip Number 2
Practice your communication skills, both verbal and written. Being articulate and clear is crucial in a customer service role, so consider role-playing with a friend or family member to refine your responses.
✨Tip Number 3
Research our company values and customer service philosophy. Understanding what we stand for will help you align your answers with our expectations and show that you're genuinely interested in being part of our team.
✨Tip Number 4
Prepare examples from your past experiences where you've successfully resolved customer issues or improved processes. This will provide concrete evidence of your skills and passion for customer service during discussions.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and skills. Use specific examples that demonstrate your passion for helping customers and your ability to communicate effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role. Mention why you are drawn to customer service and how your previous experiences have prepared you for this position.
Highlight Relevant Skills: In your application, emphasise key skills such as organisation, attention to detail, and teamwork. Provide examples of how you've successfully used these skills in past roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Mixxos
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for helping customers during the interview. Share specific examples of how you've gone above and beyond in previous roles to ensure customer satisfaction.
✨Demonstrate Your Communication Skills
Since the role involves answering queries via telephone, email, and live chat, practice clear and concise communication. You might be asked to role-play a customer interaction, so be prepared to showcase your verbal and written skills.
✨Highlight Your Organisational Skills
Discuss how you manage your time and tasks effectively. Provide examples of how you've kept track of customer interactions or managed multiple inquiries simultaneously, as this is crucial for the role.
✨Be Ready to Discuss Teamwork
As a Customer Service Advisor, you'll need to work well with others. Prepare to talk about your experiences in team settings, how you contribute to team goals, and how you handle conflicts or challenges within a team.
