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- Tasks: Assist customers with enquiries and book appointments for sales consultants.
- Company: Vistry Group is the UK's top provider of affordable mixed-tenure homes.
- Benefits: Enjoy flexible working hours, training support, and various health and lifestyle perks.
- Why this job: Join a caring team focused on community building and personal growth.
- Qualifications: No specific qualifications required; just bring your enthusiasm and willingness to learn.
- Other info: Part-time role with 15-22.5 hours per week, working on a rota basis.
We have an exciting opportunity for a Part time Contact Centre Operative to join our team within Vistry Services Division, across various locations with your local office being Milton Keynes, Buckinghamshire.
As our Contact Centre Operatives, you will improve the way the Division/region deals with incoming customer enquiries and delivering greater customer satisfaction by responding in a timely and efficient manner. To support the Sales Consultants by booking viewing appointments. Support the sales and marketing teams in order to maximise the efficiency of sales consultants’ time so they can focus on qualified leads.
This role will be worked on a rota basis from Monday - Sunday, with core hours from 10am-8pm. This is a part time job between 15 - 22.5 hours per week and we are pleased to confirm this role can accommodate agile working once full training in the office has been undertaken.
Finally, let’s tell you a bit more about us... We’re Vistry Group, the UK’s leading provider of affordable mixed-tenure homes. Our core values of integrity, caring, and quality shape all we do; our partnership-led approach helps us build sustainable communities where they’re needed most.
Joining Vistry is just the start of building your perfect career. In return for your passion and skills, we invest in your future, providing all the support and training you need to thrive in your career and realise your potential. Our work is rewarding in itself, but we also offer a range of financial, lifestyle, health and wellbeing benefits, plus plenty of recognition incentives. We value you and everything you help us build as we make Vistry together.
Contact Centre (Telesales) Operative employer: Countryside Partnerships PLC
Contact Detail:
Countryside Partnerships PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Centre (Telesales) Operative
✨Tip Number 1
Familiarise yourself with Vistry Group's core values of integrity, caring, and quality. During your interactions, whether in interviews or networking, highlight how your personal values align with theirs to demonstrate that you're a good cultural fit.
✨Tip Number 2
Practice your communication skills, as this role requires effective interaction with customers. Consider role-playing scenarios where you handle customer enquiries or book appointments, showcasing your ability to respond efficiently and professionally.
✨Tip Number 3
Research the local housing market in Milton Keynes and understand the services Vistry offers. Being knowledgeable about the industry will help you engage more confidently with potential customers and show your commitment to the role.
✨Tip Number 4
Network with current or former employees of Vistry Group on platforms like LinkedIn. They can provide insights into the company culture and the expectations for the Contact Centre Operative role, which can be invaluable during your application process.
We think you need these skills to ace Contact Centre (Telesales) Operative
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Contact Centre Operative position. Tailor your application to highlight relevant experience and skills that align with the role.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your previous experience in customer service or telesales. Use bullet points to make it easy to read, and include specific achievements that demonstrate your ability to improve customer satisfaction.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your values align with Vistry Group's core values of integrity, caring, and quality. Provide examples of how you have successfully handled customer enquiries in the past.
Proofread Your Application: Before submitting your application, take the time to proofread your CV and cover letter. Check for any spelling or grammatical errors, and ensure that all information is accurate and presented professionally.
How to prepare for a job interview at Countryside Partnerships PLC
✨Know the Company Values
Familiarise yourself with Vistry Group's core values of integrity, caring, and quality. Be prepared to discuss how your personal values align with theirs, as this will show that you are a good cultural fit for the team.
✨Demonstrate Customer Service Skills
As a Contact Centre Operative, you'll be dealing with customer enquiries. Prepare examples from your past experiences where you've successfully handled customer interactions, showcasing your ability to improve customer satisfaction.
✨Understand the Role Requirements
Review the job description thoroughly and understand the responsibilities, such as booking viewing appointments and supporting sales consultants. Be ready to explain how your skills and experiences make you a suitable candidate for these tasks.
✨Prepare Questions for the Interviewer
Have a few thoughtful questions ready to ask the interviewer about the role, team dynamics, or company culture. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
