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- Tasks: Provide housing advice and administrative support to improve lives in Nottingham.
- Company: Join Nottingham City Council, a leading employer dedicated to community service and innovation.
- Benefits: Enjoy hybrid working, 26-33 days leave, a generous pension, and health perks.
- Why this job: Make a real difference in people's lives while working in a supportive and inclusive culture.
- Qualifications: Team player with Microsoft skills, calm under pressure, and a customer-focused attitude.
- Other info: Apply by 5 January 2025; interviews on 17 January 2025.
The predicted salary is between 21994 - 22700 £ per year.
Contract Type: 1 x Permanent, 1 x Fixed term / internal secondment opportunity until June 2025 & 1 x Fixed term / internal secondment opportunity until March 31 2025
Working Hours: 37 hours per week | Monday-Friday between the hours of 8.00am-5.30pm
Worker Type: Hybrid Worker
Salary: Salary Grade D - £25,992 (Level one) rising to £26,835 per annum (Level three)
Locations: Aspley & St Anns
We’ve got an exciting opportunity available for talented individuals to join our workforce. Working for Nottingham City Council has great benefits, including competitive pay, great leave entitlement and access to a generous pension scheme. We strive to create an innovative, inclusive and progressive work culture where everyone is supported to do and be their very best.
About the Role:
To provide comprehensive housing advice and assistance to customers on a diverse range of issues to support the delivery of the Tenancy and Estate Management service in customer contact points across Nottingham city. To provide an effective and high-quality administrative support service. It’s a challenging role but the rewards in terms of fulfilment are high.
About You:
- Experience of working within a team and of proactively working towards joint targets.
- Ability to remain calm and able to make accurate and timely decisions whilst under pressure.
- Proficient in the use of all Microsoft applications (Word, Excel, PowerPoint) and able to prepare accurate reports, graphs and spreadsheets.
- Ability to demonstrate self-motivation and work proactively with minimum supervision.
- Proven ability to work to a high level of accuracy.
- Demonstrated a supportive approach to managing customer services and relationships, whilst maintaining a professional attitude.
Please ensure you demonstrate clearly how you meet the 6 requirements in your CV & supporting document.
Closing Date: 5 January 2025 (midnight) - Please note there may be occasions where we close the advert before the closing date and we encourage you to apply as soon as possible.
Interviews: 17 January 2025 - Please note this is subject to change.
By applying to this job, you agree to our Terms & Conditions. Thank you for your interest in working for Nottingham City Council. We offer a wide range of roles across a range of services. In return for your skill, drive and commitment to serving the people of Nottingham, we can help you to develop an exciting and rewarding career, with access to the following benefits:
- 26 days annual leave (rising to 33 days after 5 years’ service) + bank holidays with the ability to buy additional leave annually.
- Access to a generous, defined benefit pension scheme offering 17.9%.
- Smart Working – to support your work-life balance.
- Health and wellbeing benefits including access to our Employee Assistance Programme.
- Discounted membership at selected local sports and fitness centres, cinema, shopping and much more!
Nottingham City Council is committed to recruiting a talented workforce that reflects the communities we serve. We are a fair and inclusive employer and welcome applications from people from all backgrounds and with different abilities. We particularly want to hear from you if you are from the Black, Asian and Minority Ethnic community, identify within the Lesbian, Gay, Bisexual and Transgender community (LGBT) and if you are Disabled.
We are supportive of flexible working arrangements wherever possible and we would encourage you to discuss this with us during the selection process, should this be something you are interested in.
Housing Officer employer: Nottingham City Council
Contact Detail:
Nottingham City Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Officer
✨Tip Number 1
Familiarise yourself with the specific housing issues faced by residents in Nottingham. Understanding local challenges will help you demonstrate your commitment to making a difference during interviews.
✨Tip Number 2
Network with current or former employees of Nottingham City Council. They can provide valuable insights into the work culture and expectations, which can help you tailor your approach when applying.
✨Tip Number 3
Prepare for potential interview scenarios by practising how you would handle challenging customer service situations. This will showcase your ability to remain calm and make timely decisions under pressure.
✨Tip Number 4
Highlight your proficiency in Microsoft applications by preparing examples of reports or spreadsheets you've created in the past. This will demonstrate your administrative skills and attention to detail.
We think you need these skills to ace Housing Officer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Housing Officer position. Tailor your application to highlight how your skills and experiences align with these specific needs.
Highlight Relevant Experience: In your CV and supporting documents, clearly demonstrate your experience in providing housing advice, working within a team, and managing customer relationships. Use specific examples to showcase your ability to meet the six requirements mentioned in the job description.
Showcase Your Skills: Emphasise your proficiency in Microsoft applications and your ability to prepare reports and manage administrative tasks. Provide examples of how you have used these skills in previous roles to support your application.
Craft a Strong Cover Letter: Write a compelling cover letter that expresses your passion for making a difference in the community and your commitment to the values of Nottingham City Council. Make sure to connect your personal motivations with the goals of the organisation.
How to prepare for a job interview at Nottingham City Council
✨Show Your Passion for Housing
Make sure to express your genuine interest in housing issues and how they impact the community. Share any personal experiences or motivations that drive you to work in this field, as it will resonate with the interviewers.
✨Demonstrate Teamwork Skills
Since the role requires working within a team towards joint targets, be prepared to discuss specific examples of how you've successfully collaborated with others in previous roles. Highlight your ability to support colleagues and contribute to a positive team environment.
✨Prepare for Pressure Situations
The job may involve handling challenging situations, so think of instances where you've remained calm under pressure. Be ready to explain how you made timely decisions and maintained control, showcasing your problem-solving skills.
✨Highlight Your Administrative Proficiency
As the role involves administrative tasks, ensure you can demonstrate your proficiency in Microsoft applications. Prepare to discuss how you've used these tools to create reports, manage data, and perform day-to-day admin duties effectively.
