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For Companies At a Glance
- Tasks: Serve customers, prepare food and beverages, and maintain cleanliness in a vibrant airport setting.
- Company: Join London Southend Airport, a growing hub committed to colleague development and community inclusion.
- Benefits: Enjoy perks like funded apprenticeships, healthcare support, gym discounts, and a cycle to work scheme.
- Why this job: Be part of a dynamic team, gain valuable experience, and contribute to a positive passenger journey.
- Qualifications: Customer service experience and knowledge of food safety are essential; teamwork skills are a plus.
- Other info: Flexible shifts available, including evenings and weekends; perfect for students seeking part-time work.
About London Southend Airport
Our SENsational colleagues are what make our airport thrive. Our goal is to develop each and every one of our colleagues’ skillsets by investing heavily in training and development throughout their careers, creating a culture of internal development and progression. A number of our senior leadership team began their career with us in an entry-level role; the sky is the limit here at LSA.
As one of the key employers for Southend City, we aim to always ensure that our roles are accessible to the community. We are committed to providing equal opportunities and creating an inclusive environment for our colleagues.
Now is an exciting time as ever to join our airport. As a business, we are constantly growing, resulting in a wealth of roles to choose from, many that you may not have considered before, including Air Traffic Control, Fuelling, Car Parking, Rail, Security, Ground Maintenance, Firefighters, Cleaning, Technical Services, and so much more. There really isn’t a better time to join team SENsational.
About the role
Our Food and Beverage department is a key part in providing our passengers with a smooth and positive journey through our airport. Our F&B Assistants work across the premium lounges, bars, restaurants, and cafes in the terminal. Here’s what you will be doing day to day:
- Serve customers at their table and at the till point.
- Prepare hot and cold beverages.
- Prepare some hot food items and deliver them to our customers' tables.
- Responsible for stock rotation and replenishment.
- Maintain cleanliness of equipment, floors, and tables.
- Support with stock deliveries.
- Work with my team and colleagues from other departments to consistently deliver exemplary service.
- Fully embody the Airports ‘One Team’ culture and undertake other activities to support the needs of the business as required.
- Understand that the Airport operates 24/7, and may be scheduled to work any shift during operating hours, including early mornings, late nights, weekends, and bank holidays.
Skills, Knowledge and Expertise
To undertake this role, you need to possess the following skills:
- The ability to work independently and as part of a team.
- Experience in customer service.
- Knowledge in Food Safety.
If you require any reasonable adjustments regarding these points, please talk to us during the interview process.
Now that you understand the role and possess all the necessary skills, we would like to share more about our outstanding benefits package designed with the wellbeing and job satisfaction of every colleague in mind:
- Apprenticeships – We offer our colleagues the opportunity to gain valuable qualifications from level 3 through to level 7 (Master’s Degree Level) while at work. These courses are fully funded and available in a variety of disciplines.
- Medicash - London Southend Airport funds cover for all airport colleagues, providing access to virtual GP & Physio appointments, the Skin Vision app, several retail discounts, and a bespoke healthcare cash plan.
- Access to a Wellbeing app containing features such as a mood tracker and live chat or telephone counselling service.
- Employee Assistance Programme to confidentially support and provide advice and guidance on health and legal issues.
- ‘My Gym Discounts’ offering up to 25% off memberships with over 3,800 gyms throughout the UK.
- Mental Health First Aiders available for support.
- Cycle to Work Scheme providing savings of up to 21-39% RRP on bikes and accessories.
- World Duty Free Discount.
Sound good? Hit that apply button; we can’t wait to hear from you!
The pay range for this role is: £11.96 per hour (London Southend Airport)
Food & Beverage Assistant - 9 Month FTC - 12 hours per week employer: London Southend Airport Company Limited
Contact Detail:
London Southend Airport Company Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Food & Beverage Assistant - 9 Month FTC - 12 hours per week
✨Tip Number 1
Familiarise yourself with the airport's culture and values. Understanding the 'One Team' ethos will help you demonstrate your alignment with their mission during any interactions.
✨Tip Number 2
Highlight your customer service experience in conversations. Since this role is heavily focused on serving passengers, sharing specific examples of how you've excelled in customer service can set you apart.
✨Tip Number 3
Be prepared to discuss your flexibility regarding working hours. The role requires shifts that may include early mornings, late nights, and weekends, so showing your willingness to adapt is crucial.
✨Tip Number 4
Engage with current employees or alumni from the airport if possible. Networking can provide insights into the work environment and expectations, which can be beneficial during interviews.
We think you need these skills to ace Food & Beverage Assistant - 9 Month FTC - 12 hours per week
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Food & Beverage Assistant. Familiarise yourself with the tasks mentioned in the job description, such as serving customers, preparing food and beverages, and maintaining cleanliness.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in customer service or food safety. Mention specific examples that demonstrate your ability to work both independently and as part of a team.
Tailor Your Application: Customise your application to reflect the values and culture of London Southend Airport. Show how you embody their 'One Team' culture and your commitment to providing exemplary service.
Proofread Your Documents: Before submitting your application, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at London Southend Airport Company Limited
✨Show Your Customer Service Skills
As a Food & Beverage Assistant, you'll be interacting with customers regularly. Be prepared to share examples of your previous customer service experience and how you handled different situations. This will demonstrate your ability to provide excellent service.
✨Understand Food Safety Basics
Knowledge in food safety is crucial for this role. Brush up on the key principles of food hygiene and safety regulations before the interview. Being able to discuss these topics will show that you're serious about maintaining high standards.
✨Emphasise Teamwork
The role requires working closely with colleagues from various departments. Be ready to talk about your experiences working in a team, how you contribute to a positive team environment, and any specific examples where teamwork led to success.
✨Be Flexible and Adaptable
The airport operates 24/7, so flexibility is key. Highlight your willingness to work varied shifts, including early mornings and weekends. Sharing past experiences where you've adapted to changing schedules can strengthen your application.
