Service Administrator

Stericycle is a U.S. based business-to-business services company and leading provider of compliance-based solutions that protects people and brands, promotes health and well-being, and safeguards the environment. Since our founding over 30 years ago, we have grown from a small start-up in medical waste management into a leader across a range of increasingly complex and highly regulated arenas, serving healthcare organizations and commercial businesses of every size. Every day, we help our customers solve complex challenges by safely managing materials that could otherwise spread disease, contaminate the environment, or compromise one’s identity. Join us on our mission to protect health and well-being in a safe, responsible, and sustainable way.

Position Purpose: To provide a high level professional administrative support to the transport and site operations in relation to Steriworks system maintenance. The Service Administrator will have responsibility for the maintenance and development of the Steriworks system, including hazardous waste note monitoring, data entry, account reconciliation, customer liaison and management reporting. In addition, the position will include general administrative duties such as answering phones, filing, support for team members and other duties as assigned.

Key Job Activities:

• Update and maintain daily data entry forms – including, but not limited to, KPI’s, Route Logs, EA Quarterly Returns.
• Checking and balancing of driver paperwork – consignment notes & route sheets – to ensure information is correct for billing purposes, make any necessary amendments and inform customers where appropriate.
• Checking and balancing of 3rd party customer’s consignment notes, to ensure information is correct for billing purposes, make any necessary amendments and inform customers where appropriate.
• Month end account reconciliation – Ensuring all routes and paperwork has been checked & balanced. Unbilled container report has been investigated and cleared.
• Printing and issuing all relevant paperwork required for drivers to carry out daily routes.
• Printing additional Steriwork tags or paperwork required by customers and waste acceptance.
• Update and maintain administrative functions of the Steriworks system.
• Responding to Salesforce cases, by investigation or inquiry, forwarding on to relevant person / department, obtaining and providing any requested documentation.
• Customer service (external) – Responding to customer enquiries by phone, fax, email, letter in a timely fashion. Actioning any customer requests and / or forwarding on to the relevant person / department. Informing customers of any changes, when appropriate i.e. service cancellations, bank holiday collections etc.
• Customer service (internal) – Liaising with other sites, departments and account managers to provide information regarding customers and accounts when requested or required.
• Send HWCN off to Cleardata for scanning on a monthly basis, search and obtain copies of the notes when requested.
• Order and receipt stock as required using the ordering system, Proactis, and liaise with suppliers to ensure timely delivery.

Education and Experience:

• Excellent organisation skills and attention to detail.
• Good communicator with both team members and customers.
• Good administrative skills, i.e. typing, coordination of systems.
• Ability to work without supervision.
• Ability to manage time and complete multi tasks in line with timescales.
• Good knowledge of information technology especially Microsoft Office (Word, Excel, Access) and Steripoint.
• Self-motivated, reliable and enthusiastic.
• A team player, well able to work effectively under pressure and who is looking for a challenge.

Certifications and/or Licenses:

Stericycle offers you:

• Contributory Pension Scheme
• Life Insurance
• Cycle to Work Scheme
• Access to SteriCares, our employee support fund
• Stericycle University – Our online library of self-development & learning
• Annual performance related pay review.
• Referral Scheme (Earn by introducing people in your network to the Stericycle family)

Disclaimer: The above description is meant to provide a summary of the nature and level of work being performed; it should not be construed as an exhaustive list of all responsibilities, duties and requirements of the job. This document does not create an employment contract, implied or otherwise, and it does not constitute any right or guarantee of employment condition. This position is open to people with disabilities. Stericycle will consider requests for workplace accommodations for protected physical or mental limitations in accordance with its human resources and risks prevention policies and local laws. To the extent permissible under local law, and consistent with business necessity, Stericycle reserves the right to modify the content formally or informally, either verbally or in writing, at any time with or without advance notice.