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- Tasks: Lead a team in testing and repairing Cisco & Meraki equipment.
- Company: Join an award-winning IT services company focused on logistics and RMA.
- Benefits: Enjoy career progression, mentorship, and a supportive team culture.
- Why this job: Gain hands-on experience with Cisco while working in a people-first environment.
- Qualifications: Must have Cisco & Meraki expertise and managerial skills; RMA experience preferred.
- Other info: Opportunity for SC clearance and direct pathway to department manager role.
The predicted salary is between 45000 - 50000 £ per year.
My client is an impressive, forward-thinking, award-winning Cisco-focused IT services company with a heavy focus in the logistics and RMA world. This is an exciting pathway directly to a hands-on / managerial role within Cisco and Logistics.
Why?
- Great opportunity for career progression in a supportive high-growth team environment
- Mentorship through to becoming a department manager
- Inviting “people first” culture
You will join an exciting Cisco Logistics team, and work alongside the department manager. He will mentor and guide you with his knowledge and expertise, and you will back fill and document your new knowledge. This is a hands-on, team leadership opportunity with a direct pathway to become the manager through succession when he leaves the company.
Key Skills required:
- Confident hands-on Cisco & Meraki expertise
- Managerial skills and experience
- Preferably RMA background e.g. testing, fixes, repairs, RMA experience
- Excellent communication skills
- Managerial team leadership skills (optimise your team around you)
This business has a clear direction of where they want to be, have the right individuals steering the ship and an impressive team leading the way. Impressive customers, great growth opportunity and a company who truly care.
Responsibilities:
- Carrying out proactive Cisco & Meraki tests, fixes and repairs - e.g. kit comes back - assist in testing routers, switches, access points. Does it work, replace power supply, test, put back into stock, or send external repair
- Achieving excellent customer satisfaction by delivering timely returns, dispatch, repair information and contract support for services provided by the company
- Using technical knowledge to manage support calls and support bid management.
- Allocation and dispatch of stock
- Ability to meet deadlines and maintain high standards even when under pressure.
- Engagement in projects requiring specific stock management, warranty and returns via the RMA process
- Manage, lead, optimise and get the most out of the team you’re leading.
- Document and manage processes and procedures to utilise information for team reports, to provide insightful and intelligent recommendations.
- Maintain high quality across the board
Please hit the button to Apply and/or email Harley.robertson@infraview.co.uk or call on 020 3004 8235 for further info.
Cisco RMA Manager employer: InfraView - Specialist Cloud & IT Infrastructure Technology Recruitment
Contact Detail:
InfraView - Specialist Cloud & IT Infrastructure Technology Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cisco RMA Manager
✨Tip Number 1
Familiarise yourself with Cisco and Meraki products. Understanding the technical aspects and common issues related to these products will not only boost your confidence but also demonstrate your commitment to the role during any discussions.
✨Tip Number 2
Network with professionals in the logistics and RMA field, especially those with experience in Cisco environments. Engaging with industry peers can provide valuable insights and potentially lead to referrals that could enhance your application.
✨Tip Number 3
Prepare to discuss your managerial experience in detail. Think of specific examples where you've optimised team performance or improved processes, as this will be crucial in showcasing your leadership skills during interviews.
✨Tip Number 4
Research the company culture and values. Understanding their 'people first' approach will help you align your responses and show that you're a good fit for their team-oriented environment.
We think you need these skills to ace Cisco RMA Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your hands-on experience with Cisco and Meraki products, as well as any managerial skills you possess. Use specific examples from your past roles that demonstrate your ability to lead a team and manage logistics effectively.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your background in RMA processes and customer satisfaction aligns with their needs. Be sure to convey your understanding of the company's culture and how you can contribute to their growth.
Highlight Relevant Skills: Clearly outline your technical skills related to Cisco and Meraki, as well as your experience in managing teams. Emphasise your communication skills and ability to work under pressure, as these are crucial for the role.
Proofread Your Application: Before submitting your application, take the time to proofread your CV and cover letter. Check for any spelling or grammatical errors, and ensure that all information is accurate and up-to-date. A polished application reflects your attention to detail.
How to prepare for a job interview at InfraView - Specialist Cloud & IT Infrastructure Technology Recruitment
✨Showcase Your Technical Expertise
Make sure to highlight your hands-on experience with Cisco and Meraki products during the interview. Be prepared to discuss specific examples of tests, fixes, and repairs you've conducted, as this will demonstrate your technical knowledge and suitability for the role.
✨Emphasise Leadership Skills
Since this position involves team leadership, be ready to share your experiences in managing teams. Discuss how you've optimised team performance in the past and any strategies you used to motivate and support your colleagues.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities in real-world scenarios. Think about situations where you had to manage stock allocation or handle RMA processes under pressure, and be ready to explain your thought process and actions taken.
✨Demonstrate Excellent Communication Skills
Communication is key in this role, so be sure to convey your ideas clearly and confidently. Practice articulating your thoughts on how you would achieve customer satisfaction and maintain high standards in a fast-paced environment.
