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- Tasks: Support patients and families with healthcare needs while managing queries and ensuring compliance.
- Company: Baywater Healthcare enhances lives through dedicated home healthcare services in a supportive environment.
- Benefits: Enjoy 23+ days of annual leave, health cash plans, and a cycle to work scheme.
- Why this job: Make a real difference in people's lives while developing your skills in a friendly team.
- Qualifications: Fluent Welsh speaker with excellent communication skills and a passion for helping others.
- Other info: Diversity and inclusion are at our core; we value every unique perspective.
The predicted salary is between 24000 - 36000 £ per year.
Location: Crewe, UK
Hours: 37.5 /week Day shifts 8am - 8pm
Baywater healthcare has an exciting new opportunity for a Healthcare Helpline Advisor (Full Time), based in Cheshire who is a friendly and communicative individual and enjoys helping their community to join our amazing and supportive team!
Join us and be part of the change, making a difference in thousands of people's lives. Our mission is to enhance lives every day. Home healthcare is one of the most rewarding places for people to work. Our aim is to reassure and support both patients and their families, we strive to be a fundamental part of maintaining their everyday normality.
About the Role:
You will be joining the very heart of Baywater in our customer service team. As a warm and reassuring individual, you will be speaking to healthcare professionals and our patients every day and ensuring they receive the vital healthcare equipment and services they need to stay as independent as possible. We are all about making a positive impact, and every communication you have with our patients allows you to make that difference in their day.
As a crucial member of our team, you will understand that we are passionate about supporting our community and will want to go that extra mile to help an individual in need. You will be working onsite in our newly refurbished offices, in a secure and stable role, within a friendly, inclusive, and supportive environment with a team willing to go above and beyond for each other and our patients. Each day is different so you’ll need to be adaptable and flexible but because of this you will truly be appreciated by your customers, patients, and team.
What You Will Be Doing:
- Provide empathetic and professional support to service patients, families, and clinical leads.
- Managing workload, including organising additional tasks and project work ensuring both internal and contractual KPIs (as well as company and personal objectives) are achieved.
- Ensuring team compliance with the business health and safety procedures.
- Passing on escalated queries, engaging with all business areas when necessary to resolve issues in a professional and positive manner.
- Problem solving and decision making in a busy environment across a wide range of subjects.
- Completing training (which includes the ability to identify and address training needs).
About You:
We know that sometimes people can be put off applying for a job if they don’t tick every box. If you’re a kind, friendly, and communicative individual who likes helping people and are excited about working for us, then please apply.
- Fluent Welsh speaker
- Active listening skills
- Excellent communication skills (both written and verbal)
- To be empathetic and understanding with a calm and confident manner
- Able to use IT systems (including Microsoft Office software)
- Ability to think quickly and problem solve
- Self-motivated behaviour with excellent timekeeping, time management and organisational skills
- Previous customer service experience – this doesn’t necessarily need to be within a call or contact centre; any experience of managing customers and delivering great service is appreciated.
What You Will Receive:
- Annual leave starting at 23 days, rising to 25 days within 2 years with service year (with further increases every 5 years)
- Life Insurance cover
- Company Pension Scheme
- Finance and Protection through SimplyHealth (our company insurance scheme)
- Health and Wellbeing (which includes access to our wellbeing app that helps boost your physical and mental health)
- Fully funded health cash plan for preventative medical treatment including dental, optical, physiotherapy, diagnostic treatment and 24/7 access to GP services
- Employee Assistance Programme – which supports you and your family with individual specialist advice
- Access to our online benefits platform Pluxee (which includes offers on holidays and travel money)
- Cycle to work scheme
- Access to Blue Light card – unique only to healthcare workers!
- And many more!
Diversity & Inclusion
At Baywater Healthcare, we believe that our diversity is our strength, and inclusion is our commitment. We understand that a diverse and inclusive workplace is not only the right thing to do but also essential for our success in enhancing lives. We are committed to fostering a culture that respects and values the unique perspectives, backgrounds, and talents of every individual.
We embrace diversity in all its forms, including but not limited to race, ethnicity, gender, sexual orientation, age, disability, religion, and cultural background. We recognize that diversity sparks innovation, encourages creativity, and drives excellence. Our dedication to inclusion means that every employee, customer, and partner is treated with respect and dignity, ensuring they have a sense of belonging and equal opportunity to thrive.
About us
Our goal is not just to develop better products and services though – it’s about improving the quality of people’s lives. Baywater Healthcare employs just over 400 people in the UK and has its headquarters in Cheshire. The office is home to a 24-hour call centre, as well as administrative support for all oxygen, ventilation, nebuliser, sleep and telehealth therapy services.
Our promise is to support patients in their therapy and encourage long-term compliance. Therefore, as well as equipment and consumables designed for patient comfort; 24/7 support; and equipment servicing and maintenance at home, we also offer advice and support from specialist Clinical Advisers. Alongside this focus on providing the best possible support and equipment for patients, our aim is also to relieve the administrative burden on clinicians, allowing them more time to focus on patient care.
Helpline Advisor – Welsh Speaking employer: Baywater Healthcare
Contact Detail:
Baywater Healthcare Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpline Advisor – Welsh Speaking
✨Tip Number 1
Familiarise yourself with the healthcare sector, especially home healthcare services. Understanding the challenges and needs of patients and their families will help you connect better during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your Welsh language skills if needed. Since this role requires fluency in Welsh, being able to communicate effectively in both Welsh and English will set you apart from other candidates.
✨Tip Number 3
Prepare for situational questions that assess your problem-solving abilities and empathy. Think of examples from your past experiences where you successfully helped someone in need or resolved a challenging situation.
✨Tip Number 4
Research Baywater Healthcare's values and mission. Being able to articulate how your personal values align with theirs during the interview will show that you're not just looking for any job, but that you're genuinely interested in contributing to their mission of enhancing lives.
We think you need these skills to ace Helpline Advisor – Welsh Speaking
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in customer service and any roles where you've demonstrated empathy and communication skills. Mention your fluency in Welsh prominently.
Craft a Compelling Cover Letter: In your cover letter, express your passion for helping the community and how your skills align with the role of Helpline Advisor. Use specific examples to illustrate your problem-solving abilities and adaptability.
Showcase Your Communication Skills: Since excellent communication is key for this role, ensure that your application is well-written and free from errors. Use clear and concise language to convey your thoughts effectively.
Demonstrate Empathy: In your application, provide examples of how you've shown empathy in previous roles. This could be through customer interactions or teamwork, highlighting your ability to connect with others.
How to prepare for a job interview at Baywater Healthcare
✨Showcase Your Empathy
As a Helpline Advisor, empathy is key. During the interview, share examples of how you've supported others in challenging situations. This will demonstrate your ability to connect with patients and their families.
✨Highlight Your Communication Skills
Since you'll be communicating with healthcare professionals and patients, it's essential to showcase your excellent verbal and written communication skills. Prepare to discuss how you adapt your communication style to different audiences.
✨Demonstrate Problem-Solving Abilities
The role requires quick thinking and problem-solving. Be ready to discuss specific instances where you've successfully resolved issues or made decisions under pressure, highlighting your ability to remain calm and effective.
✨Familiarise Yourself with IT Systems
You'll need to use various IT systems, including Microsoft Office. Brush up on your technical skills and be prepared to discuss your experience with these tools, as well as any relevant training you've completed.
