Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Engage with customers over the phone to manage payments and resolve queries.
- Company: Join a growing contact centre team in Sheffield, focused on customer support.
- Benefits: Enjoy hybrid working, bonuses, discounts, and a birthday holiday allowance.
- Why this job: Make a real impact by helping customers while developing your communication skills.
- Qualifications: 2 years of customer service experience and excellent communication skills required.
- Other info: Opportunity for career growth in a supportive environment.
The predicted salary is between 24000 - 26000 £ per year.
Pay: £24,000 - £26,000 (depending on experience) + Commission. OTE £35k
Job Type: Full-time 37.5 hours, Permanent
Location: Sheffield
Due to expansion, my client is looking to recruit Telephone Collection Officers to join the contact centre team. If you are a strong communicator, self-driven and motivated, engaging, and influential then this could be the role for you!
Key responsibilities as a Telephone Collections agent:- Answering calls from customers that owe money to local authority clients, Transport or third parties acting on their behalf.
- Occasional outbound calls to those who have failed to make payment / contact.
- Occasionally negotiating with customers on live chats.
- Taking payments.
- Completing basic affordability checks and income and expenditures forms.
- Negotiating payment arrangements where a customer cannot pay in full.
- Identify vulnerable customers.
- Sign-post customers with financial difficulties to non-profit debt advice agencies.
- Deal with customer queries and handle disputes.
- Update accounts and ensure all notes are correct on our systems.
- Customer service or contact centre experience (2 years preferred).
- Excellent communication skills – able to interact effectively at all levels.
- Able to work in a fast-paced environment with the ability to provide information quickly and clearly.
- Confident in dealing with customers over the telephone – often in difficult circumstances.
- Friendly and empathetic, with good active listening skills.
- Ability to problem solve and provide customers with options in line with our client and company guidelines.
- Confident negotiator to achieve the shortest arrangements to fulfil client requirement.
- Previous practical office administration experience.
- Being comfortable in using a variety of technologies and software systems.
- Company pension.
- Colleague discount scheme.
- Christmas Savings Scheme.
- Free on-site parking.
- Employee Assistance Programme.
- Birthday holiday allowance.
- Attractive bonus, incentives and performance rewards.
- Death in service benefit.
- Hybrid working (subject to reaching required standards).
If you have the experience and skills needed for the role as a Telephone Collections Agent please apply!
Telephone Collections Agent in Adwick Le Street) employer: Priority Recruitment LTD
Contact Detail:
Priority Recruitment LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Telephone Collections Agent in Adwick Le Street)
✨Tip Number 1
Familiarise yourself with common debt collection practices and regulations. Understanding the legal framework will not only boost your confidence during interviews but also demonstrate your commitment to ethical practices in collections.
✨Tip Number 2
Practice your communication skills by role-playing difficult conversations. This will help you become more comfortable handling sensitive situations, which is crucial for a Telephone Collections Agent.
✨Tip Number 3
Research the company and its values thoroughly. Being able to articulate how your personal values align with theirs can set you apart from other candidates during the interview process.
✨Tip Number 4
Prepare examples from your past experiences that showcase your problem-solving abilities and negotiation skills. Having specific scenarios ready will help you illustrate your capabilities effectively during the interview.
We think you need these skills to ace Telephone Collections Agent in Adwick Le Street)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service or contact centres. Emphasise your communication skills and any previous roles that required negotiation or problem-solving.
Craft a Compelling Cover Letter: Write a cover letter that showcases your motivation for the role. Mention specific skills that align with the job description, such as your ability to handle difficult conversations and your experience with financial negotiations.
Showcase Relevant Skills: In your application, clearly outline your experience with technologies and software systems. Provide examples of how you've successfully managed customer queries and disputes in past roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Priority Recruitment LTD
✨Showcase Your Communication Skills
As a Telephone Collections Agent, excellent communication is key. During the interview, demonstrate your ability to articulate clearly and listen actively. Use examples from your past experiences where you successfully handled difficult conversations.
✨Prepare for Role-Play Scenarios
Expect to engage in role-play during the interview, simulating a call with a customer. Practice negotiating payment arrangements or handling disputes. This will showcase your problem-solving skills and ability to remain calm under pressure.
✨Familiarise Yourself with Financial Terms
Brush up on basic financial terminology and concepts related to debt collection. Being knowledgeable about affordability checks and payment arrangements will help you answer questions confidently and show your understanding of the role.
✨Demonstrate Empathy and Understanding
Since you'll be dealing with customers in potentially stressful situations, it's important to convey empathy. Share examples of how you've supported customers in the past, especially those facing financial difficulties, to highlight your compassionate approach.
