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- Tasks: Lead a fun team and ensure customers have an amazing experience every day.
- Company: Join Tenpin, where we love to entertain with bowling, escape rooms, karaoke, and more!
- Benefits: Enjoy 33 days holiday, free food, discounts, and a fantastic bonus scheme.
- Why this job: Be part of a vibrant culture that values fun, teamwork, and career growth.
- Qualifications: 1+ year in management, passionate about customer service, and eager to lead a team.
- Other info: Opportunities for advancement; many managers started as Team Members!
The predicted salary is between 24000 - 36000 £ per year.
Deputy Manager – Rochdale Are you a driven, passionate leader who can create a fun environment for our customers and team while meeting company objectives? We have something fun for all the family to do, regardless of age. Our centres are fantastic places to visit, and even better places to work in. Why not come and help us entertain? We love to entertain-it’s in our DNA! Beyond bowling, we offer Houdini’s Escape Rooms, Karaoke, a 4D Laser Arena, Soft Play, Arcade Machines, Pool Tables, licensed bars with cocktails, and a fabulous food menu. The Role As a Deputy Manager at Tenpin, you’ll ensure our customers have a great time and create a fun environment for both them and our team. You’ll support the General Manager with daily operations, team development, and driving sales and profits. Your duties include: Manage daily operations of the centre Create a customer-focused culture Lead the team by example for effective collaboration Deputise for the General Manager, and support in achieving targets and KPIs Ensure compliance with policies and procedures. Skills You Need Minimum 1 year of management experience in leisure, hospitality or retail Passionate about exceptional customer service Have experience in leading and developing large teams Determined, enthusiastic and patient Ambitious and eager to progress Our Fantastic Benefits Industry-leading bonus scheme 33 days holiday (including Bank Holidays) Enhanced Maternity, Paternity, Adoption leave Tenpin Treats – Retailer discounts, Smart Tech and Best Doctors Free Bowling for family & friends Free Food (when working 6+ hours) Medicash Employee Assistance Programme Free counselling Life assurance (4x annual salary) Birthday off Long Service Awards Career Development Looking for career development? Tenpin is the place to start. We value great people and offer opportunities for advancement, with many of our managers having started as Team Members. What Happens Next? Ready to grow your career with us? Click apply and complete our quick 2-minute application.
Deputy Manager - Rochdale employer: Tenpin Ltd
Contact Detail:
Tenpin Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy Manager - Rochdale
✨Tip Number 1
Show your passion for creating a fun environment! During the interview, share specific examples of how you've successfully engaged customers and motivated your team in previous roles.
✨Tip Number 2
Highlight your management experience in leisure or hospitality. Be prepared to discuss how you’ve led teams, driven sales, and met targets in similar settings.
✨Tip Number 3
Demonstrate your understanding of customer service excellence. Think of ways you can enhance the customer experience at Tenpin and be ready to share those ideas.
✨Tip Number 4
Express your ambition for career development. Let us know how you see yourself growing within the company and what steps you’re willing to take to achieve that.
We think you need these skills to ace Deputy Manager - Rochdale
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and skills required for the Deputy Manager position. Tailor your application to highlight your relevant experience in management, customer service, and team leadership.
Show Your Passion: In your cover letter, express your enthusiasm for creating a fun environment for customers and your team. Share specific examples of how you've successfully led teams or enhanced customer experiences in previous roles.
Highlight Relevant Experience: Make sure to detail your management experience in leisure, hospitality, or retail. Use bullet points in your CV to clearly outline your achievements and how they align with the company's objectives.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a managerial role.
How to prepare for a job interview at Tenpin Ltd
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for creating a fun and engaging environment for customers. Share specific examples from your past experiences where you went above and beyond to ensure customer satisfaction.
✨Demonstrate Leadership Skills
As a Deputy Manager, you'll be leading a team. Highlight your management experience by discussing how you've successfully led teams in the past, focusing on collaboration and team development.
✨Understand the Business Objectives
Familiarize yourself with the company's goals and objectives. Be prepared to discuss how you can contribute to achieving targets and KPIs, and share ideas on how to drive sales and profits.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle challenging situations. Think of scenarios related to managing operations or dealing with customer complaints, and outline how you would approach them.
