Customer Success and Quality Assurance Manager

Customer Success and Quality Assurance Manager £26,000 – £28,500 + Performance Bonus + Excellent Progression Opportunities! Leeds Free Parking TRC Group have the pleasure of working on behalf of our client to appoint the brand role of Customer Success and Quality Assurance Manager. This position is available due to company growth and a restructure. We are seeking a proactive and detail-oriented Customer Success and Quality Assurance Manager to maintain and elevate our high standards of customer service and product quality. This role is integral to ensuring our customers have a positive experience with the company, and it involves managing online reviews, quality control, and handling first-level complaints. The ideal candidate will have strong communication skills and the ability to handle difficult conversations to uphold our protocols and standards. The Role Online Presence Management: Respond to online reviews, encourage positive feedback, and manage our online reputation to protect and enhance our brand. Quality Control: Listen to sales and project management calls and others to ensure adherence to protocols and quality standards. Customer Interaction: Handle first-level complaints, lead in…