Customer Service Agent – Remote | Umbrella Group UK

Umbrella Group UK is looking for a Customer Service Agent to join its growing team. This remote role is open to candidates in Barnsley, Yorkshire, and beyond, offering a great opportunity to work in a dynamic, customer-focused environment.

Ideal candidates will have a high school diploma (or equivalent) and proven customer service experience. Strong communication and interpersonal skills are essential, as the role involves handling inquiries, resolving customer concerns, and ensuring a seamless experience.

If you’re passionate about delivering excellent service and want to work remotely for a reputable organisation, apply today.

Position: Customer Service Agent

Salary: £11.43 per hour

Job Type: Part Time

Location: Remote, Barnsley

About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Agent. The successful candidate will be responsible for providing exceptional customer service to our clients and ensuring their satisfaction with our products or services. This position requires excellent communication skills, problem-solving abilities, and a positive attitude.

Responsibilities

• Respond to customer inquiries via phone, email, or chat in a timely and professional manner
• Resolve customer complaints and issues by providing appropriate solutions and alternatives
• Maintain accurate records of customer interactions and transactions
• Collaborate with other departments to ensure customer needs are met
• Identify and escalate priority issues to the appropriate team members
• Continuously improve customer service skills and knowledge of products or services

Qualifications

• High school diploma or equivalent
• Excellent communication and interpersonal skills
• Ability to multitask and prioritize tasks effectively
• Strong problem-solving skills
• Proficient in Microsoft Office and other relevant software
• Ability to work in a fast-paced environment

Application Process

Interested and qualified individuals should CLICK HERE to apply

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