Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Handle customer claims from start to finish, ensuring smooth communication and service delivery.
- Company: Join a leading UK business in the insurance sector, based in Norfolk.
- Benefits: Enjoy a competitive salary, flexible benefits, and 29 days holiday with excellent progression opportunities.
- Why this job: Be part of a growing team with a supportive culture and real chances for career advancement.
- Qualifications: Must have 12+ months experience in a similar customer service role.
- Other info: Office-based role with free parking and fully paid training provided.
The predicted salary is between 18800 - 26200 £ per year.
Customer Service Claims Handler Full time / Permanent Monday-Friday (office based) Diss, Norfolk £23,500 Do you have experience dealing with FNOL claims? Are you looking to join a growing business with excellent opportunities for progression? MPJ Recruitment are proud to be working with a UK leading business based in the Norfolk area, we are looking to recruit an experienced customer service handler with 12+ months experience working in a similar role. Our client offer excellent progression opportunities with plenty of the senior team coming from this level. Job Description The FNOL / Pending team are normally the first point of contact for our clients, who typically are referrers from insurance brokers, Insurance companies, Accident Management companies, Solicitors and on some occasions any private individuals. The team are responsible for accepting new claims in the event of non-fault or partially disputed road traffic accidents. Customer Service Claims Handler Duties * Dealing with all aspects of new claims, from inception to hire provision, including initial correspondence to interested parties. * Selling Lancaster Gate services to our clients and any associated parties. * Communicating with your client’s, the responsible party, their insurers, solicitors, and various other parties involved in the process. * Utilising our case management system to follow up on any outstanding issues, such as witness reports/third party details. * Arranging delivery of credit hire vehicles from our extensive fleet, ensuring the client has the correct vehicle to suit their needs and that is delivered at a safe and convenient place and time. * You will be required to be flexible and support other teams subject to the business needs. * To provide a general administrative service to your management team. To establish working relationships with your fellow team members and referrers alike. Customer Service Claims Handler Benefits: * Enhanced pension * Performance related bonus * Flexible benefits * Overtime available * Excellent progression opportunities * Free parking * Voluntary benefits schemes * 29 days holiday * Fully paid training Please click APPLY if you are interested, we will be in touch immediately
Customer Service Claims Handler employer: MPJ Recruitment Ltd
Contact Detail:
MPJ Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Claims Handler
✨Tip Number 1
Make sure to highlight your experience with FNOL claims during any conversations or interviews. This is a key requirement for the role, and demonstrating your familiarity with the process will set you apart from other candidates.
✨Tip Number 2
Familiarize yourself with the services offered by Lancaster Gate. Being able to discuss how these services can benefit clients will show your proactive approach and understanding of the business.
✨Tip Number 3
Prepare to discuss your communication skills, especially in dealing with various parties involved in claims. Providing examples of how you've successfully managed similar situations in the past can demonstrate your capability.
✨Tip Number 4
Show your flexibility and willingness to support other teams. This is important for the role, so be ready to share instances where you've adapted to changing business needs or collaborated with different departments.
We think you need these skills to ace Customer Service Claims Handler
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasize your experience with FNOL claims and any customer service roles you've held. Use specific examples to demonstrate your skills in handling claims and communicating with various parties.
Tailor Your CV: Customize your CV to align with the job description. Focus on the skills and experiences that are most relevant to the Customer Service Claims Handler position, such as case management and client communication.
Craft a Strong Cover Letter: Write a compelling cover letter that explains why you are a great fit for this role. Mention your passion for customer service and your ability to work in a fast-paced environment, as well as your flexibility to support other teams.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at MPJ Recruitment Ltd
✨Show Your FNOL Experience
Make sure to highlight your experience with First Notification of Loss (FNOL) claims during the interview. Discuss specific situations where you successfully managed claims and how you communicated with various parties involved.
✨Demonstrate Strong Communication Skills
Since the role involves communicating with clients, insurers, and solicitors, be prepared to showcase your communication skills. You can do this by providing examples of how you've effectively handled difficult conversations or resolved conflicts in previous roles.
✨Familiarize Yourself with the Company’s Services
Research Lancaster Gate's services and be ready to discuss how you can sell these services to clients. Understanding their offerings will show your enthusiasm for the role and your ability to contribute to the team.
✨Emphasize Flexibility and Teamwork
The job requires flexibility and collaboration with other teams. Share examples from your past experiences where you adapted to changing circumstances or worked closely with colleagues to achieve a common goal.
