Receptionist – Gateshead

AG Hotels Group is an ambitious hospitality platform, led by an entrepreneurial team, with a growing portfolio of over 15 prime locations across the UK. Our mission is to create “Happy Thriving Places” where both guests and employees flourish.

Our Core Values are our GRACES:

• Growth: Unleashing potential for development
• Responsibility: Owning results and outcomes
• Ambition: Pursuing impactful goals
• Expertise: Mastering our craft
• Service: Providing service that benefits our communities

We are looking for a dedicated and friendly Receptionist to join the team at Embassy Hotel in Gateshead, Newcastle. You’ll be responsible for welcoming guests, managing check-ins and check-outs, and ensuring a smooth front desk operation while maintaining high service standards to create a positive guest experience.

The candidate should be flexible to work on weekends and bank holidays and take on extra shifts to cover sickness/holidays as per business needs.

Position: Receptionist
No. of positions:1
Location: Gateshead, Newcastle

Responsibilities:

• Assist guests with inquiries, requests, and provide information about the hotel and local area
• Handle guest complaints or issues promptly and professionally
• Maintain the front desk area, ensuring it is clean, organized, and presentable
• Perform audit and ensure the safety and security of guests and the premises
• Perform administrative tasks, such as updating guest records
• Collaborate with other departments, such as housekeeping and maintenance, to ensure guest satisfaction
• Handle emergency situations and follow appropriate procedures
• Any other task as requested by the Line Manager

Requirements:

• Previous experience in a similar role is preferred but not essential
• Basic computer skills
• Excellent interpersonal and communication skills
• Ability to handle multiple tasks and work under pressure
• Attention to detail and problem-solving skills
• Availability to day shifts, including weekends and holidays
• Professional appearance and demeaner

AG Hotels Group is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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