Trainee Customer Onboarder

A Customer Onboarder looks after the membership side of the company. This person will be responsible for ensuring our membership subscribers get the most out of their subscription. It entails reporting all feedback to the relevant departments to continually improve the subscriber service within our organization.

Trainee Customer Onboarder

Purpose of the role:

A Customer Onboarder looks after the membership side of the company. This person will be responsible for ensuring our membership subscribers get the most out of their subscription. It entails reporting all feedback to the relevant departments to continually improve the subscriber service within our organization.

Initial Duties/Responsibilities:

• Delivering excellent customer service through maintaining good relationships.
• Providing knowledge on all subscriptions to assist with any customer enquiry.
• Providing support to the sales team.
• Reporting customer feedback, concerns, and issues to the Sales Manager and other relevant departments.
• Managing subscription renewals.
• Recording incoming email and phone enquiries rapidly and efficiently.
• Exhibiting good telephone skills and a persuasive demeanor.
• Using Word, Excel, and Publisher.
• Gathering market and customer information as input to sales activities.

Organisational Fit Scope of Position

Department: Sales

Reports Directly to: Sales Manager

Commercial Title: Trainee Customer Onboarder

Purpose of the Job:

A Customer Onboarder looks after the membership side of the company. This person will be responsible for our membership subscribers, being the primary contact for customer enquiries, ensuring a positive customer experience, and maximizing the value of their subscription. It also involves reporting all feedback to relevant departments to enhance the subscriber service.

Key Responsibilities / Accountabilities:

Impact on the Business

Responsible for business contribution, handling customer interactions, managing risks, and supporting financial management.

Innovation and Change

Recognizing and resolving challenges related to market dynamics, customer needs, and process improvements.

Contacts

Internal Interfaces: Sales Team, Customer Support, Marketing

External Interfaces: Clients, Membership Subscribers, Partner Organizations

People Leadership

Fostering teamwork, motivation, and staff development.

Education Background & Professional Knowledge

• Strong communication skills, both written and verbal.
• Customer service experience is advantageous.
• Basic knowledge of Microsoft Office Suite (Word, Excel, Publisher).
• Ability to work in a fast-paced environment.

Working Hours:

• 5 days per week (37.5 hours)

Benefits:

• TGS Quarterly Bonus Scheme.
• Life Insurance.
• Health and dental care plans.
• Pension Plan.
• Lunchtime Pilates classes.
• Break out room with table tennis and table football.

How to apply:

To apply, please send your resume and cover letter to (HR4C@TGS.COM). We encourage applicants from all backgrounds and experiences to apply.

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