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- Tasks: Support customers with their queries and help them protect their devices.
- Company: Assurant is a Fortune 500 leader in lifestyle and housing solutions, serving over 300 million consumers globally.
- Benefits: Enjoy remote work options, 21 days annual leave, discounts, and wellness programmes.
- Why this job: Join a dynamic team that values creativity, diversity, and personal growth while making a real impact.
- Qualifications: Active listening skills and a passion for helping others are essential; no prior experience required.
- Other info: Comprehensive training provided, with opportunities for learning and development.
The predicted salary is between 20000 - 27000 £ per year.
Location: Crewe
Full-time
Remote Working (After 8 weeks of On-Site Training)
Shift patterns include weekdays and weekends.
£23,982.40 Per Annum + Benefits
Are you an active listener who has a passion for helping others? Are you a problem solver who challenges the norm to inspire new ideas? Have you ever thought about using these skills for customer service? If so, Assurant could be the perfect place for you to start your new career!
Who are we?
Assurant, Inc. is a global leader in business services for the connected world. Our lifestyle and housing solutions help leading brands grow revenue, manage risk, and provide a great experience for their customers. We support, connect, and service over 300 million consumers worldwide, helping people get more value from their connected devices, vehicles, and homes. Assurant is a proud member of the Fortune 500, with decades of experience in the industries we serve.
The Opportunity:
Helping people thrive in a connected world! As a member of our Contact Centre team, you’ll support some of our 8 million+ customers and represent some of the biggest brands in telecoms and finance. We are looking for great listeners and communicators to help our customers protect what matters most, getting them back on their feet when their mobile phone or gadget gets lost, stolen, or damaged.
Why join us:
- Comprehensive training to prepare you for the role.
- Flexibility: remote working is available once full training is completed and performance targets are met.
- Balance is important - we offer 21 days of annual leave plus bank holidays, which will increase in line with the length of service.
- We care about your well-being - we have an employee assistance program that helps you and your family with practical information and advice covering a wide range of topics affecting health, family, money matters, and work.
- A multitude of benefits including discounts on retail and tech, health cash plans, bonus schemes, internal recognition, rewards, and incentives plus lots more!
- Learning and Development opportunities including LinkedIn learning, internal one-to-one development, and growth platforms.
- Internal Wellbeing Programmes.
- Employee referral scheme, which rewards you when referring your friends and family to be part of our Assurant family.
- Free Onsite Parking.
At Assurant, we are passionate about DE&I (Diversity, Equity & Inclusion). Diversity allows us to inspire creativity in the global marketplace, and we believe in the strategic value of inclusion and how it can improve us as a business. Not just in performance, it also allows us to create growth opportunities, better align us with our clients, and enhance employee engagement.
To view a full list of the responsibilities and requirements, please view the job description on the Assurant European Careers site. We can’t wait to review your application!
Customer Service Advisor (Crewe) employer: Assurant, Inc.
Contact Detail:
Assurant, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor (Crewe)
✨Tip Number 1
Familiarise yourself with Assurant's values and mission. Understanding their commitment to customer service and diversity will help you align your responses during interviews, showcasing how your personal values match theirs.
✨Tip Number 2
Prepare for situational questions by thinking of examples from your past experiences where you've demonstrated active listening and problem-solving skills. This will help you articulate your abilities effectively during the interview.
✨Tip Number 3
Research common customer service scenarios that might arise in a contact centre environment. Being able to discuss how you would handle specific situations can set you apart from other candidates.
✨Tip Number 4
Network with current or former employees of Assurant on platforms like LinkedIn. They can provide valuable insights into the company culture and the role, which can help you tailor your approach during the application process.
We think you need these skills to ace Customer Service Advisor (Crewe)
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the key responsibilities and requirements for the Customer Service Advisor position. Tailor your application to highlight how your skills and experiences align with what Assurant is looking for.
Craft a Compelling CV: Make sure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service or related fields. Use bullet points for clarity and focus on achievements that demonstrate your problem-solving and communication skills.
Write a Strong Cover Letter: In your cover letter, express your passion for helping others and your interest in the role. Provide specific examples of how you've successfully handled customer inquiries or resolved issues in the past, showcasing your active listening and problem-solving abilities.
Proofread Your Application: Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer service role.
How to prepare for a job interview at Assurant, Inc.
✨Showcase Your Listening Skills
As a Customer Service Advisor, active listening is crucial. During the interview, demonstrate your ability to listen carefully by summarising what the interviewer says and asking relevant follow-up questions.
✨Prepare for Common Scenarios
Think about common customer service scenarios you might face, such as handling complaints or resolving issues. Be ready to discuss how you would approach these situations, showcasing your problem-solving skills.
✨Research Assurant and Its Values
Familiarise yourself with Assurant's mission and values, especially their commitment to diversity, equity, and inclusion. This will help you align your answers with what they value in their employees.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of the interview. This shows your genuine interest in the role and the company, and it can also help you determine if this is the right fit for you.
