Guest Service Assistant

Guest Service Assistant – RBH Antrim

RBH Antrim, Northern Ireland, United Kingdom

About the role

Join our team as a Guest Service Assistant where you will be the friendly face welcoming guests and ensuring their stay is flawless.

What you’ll be doing

• Be the friendly face that welcomes guests, making their first impression unforgettable from check‑in to check‑out.
• Handle check‑ins, check‑outs, and everything in between with ease, helping guests settle in seamlessly.
• Be the go‑to person for guest questions, whether it’s the best brunch spots nearby or directions to local attractions.
• Process bookings and payments with precision, ensuring every detail is spot‑on for a hassle‑free stay.
• Work with housekeeping and maintenance teams to quickly handle guest requests and keep everything running smoothly.
• Keep the front desk looking sharp, creating an inviting and professional vibe for every visitor.
• Manage daily tasks like calls, emails, and reservations with efficiency, staying cool under pressure.
• Go the extra mile for special requests, adding that extra touch to make guests’ stays memorable.

What we need from you

• A welcoming personality who loves connecting with people and making their day brighter.
• Strong communication skills, comfortable chatting with guests and coordinating with team members.
• Sharp attention to detail, especially when it comes to handling guest needs and reservations.
• A problem‑solver who can think on their feet, handling any situation with a positive attitude.
• Team spirit, ready to jump in wherever needed to keep things flowing smoothly.
• High energy and adaptability, thriving in a fast‑paced environment where no two days are the same.

Benefits

• Discounted hotel room rates for you and your friends & family
• An additional day\’s leave for your birthday
• Enhanced maternity, adoption & shared parental leave
• Course sponsorship
• 30% F&B discount at RBH hotels
• Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
• Flexible working arrangements
• Wagestream – choose how and when you get paid
• Life insurance
• Employee assistance programme
• Social and wellness events and activities all year round
• Free meals on duty saving you over £1000 per year

About us

Join us to experience a workplace that values people, diversity, health & wellbeing, sustainability and individuality. Our hotel is rated in the Top 30 Best Places to Work in Hospitality. We are passionate about the industry and always on the lookout for new talent to join us on our journey.

Equal Opportunities

RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people‑first culture. If at any point throughout our process you require reasonable adjustments, please contact us.

Seniority level

Entry level

Employment type

Full-time

Job function

Other

Industries

Hospitality