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- Tasks: Lead the front desk team to create unforgettable guest experiences.
- Company: Join Canopy by Hilton, a brand known for its vibrant and welcoming atmosphere.
- Benefits: Enjoy perks like employee discounts, flexible hours, and a fun work environment.
- Why this job: Be part of a top-rated hotel aiming for excellence in guest satisfaction.
- Qualifications: Looking for enthusiastic individuals with strong communication skills and a passion for hospitality.
- Other info: Opportunity to learn about local attractions and enhance your customer service skills.
The predicted salary is between 28800 - 43200 £ per year.
Pan Pacific London brings understated, comforting, and approachable luxury to Londons premium Square Mile. With its elegant design juxtaposing old and new London architecture, the hotel fuses together wellbeing innovation and impeccable service as a hallmark across a myriad of dining and drinking destinations. Discover a different side of London, from market stalls to Michelin-star restaurants and iconic landmarks, all within easy reach of the hotel. ABOUT YOU We are looking fora passionate and guest focused Front Desk Supervisor tojoin ourincredibleReception team at Pan Pacific London. Youshow confidence, empathy andprofessionalism when dealing withguests and associates alike.You are calm under pressureand you desire to deliver the best experience for our guests. If you arededicated to providing exceptional care whiledemonstratinggreat pride and attention to detail inyourwork and you put people at the heart of every decision you make, then we would love to hear from you. JOB SUMMARY As a Front Desk Supervisor in Reception, you will be responsible for creating exceptional experiences for our guests. Your tasks as a Front Desk Supervisor will include but not be limited to: Supervise, coach and develop the team including manage the performance of the team as needed. Possess good judgement and able to act with autonomy when dealing with issues with our guests. Act with integrity when dealing…
Front Desk Supervisor employer: Pan Pacific London Hotel Limited
Contact Detail:
Pan Pacific London Hotel Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Desk Supervisor
✨Tip Number 1
Familiarize yourself with the Hilton Brand Standards and Canopy by Hilton's unique approach to guest experience. This knowledge will not only help you during the interview but also demonstrate your commitment to the brand.
✨Tip Number 2
Research the local attractions in London that guests might be interested in. Being able to share insider tips about the area can set you apart as a candidate who is genuinely invested in enhancing the guest experience.
✨Tip Number 3
Prepare to discuss specific examples of how you've handled guest complaints or inquiries in the past. Highlighting your problem-solving skills and ability to maintain a positive atmosphere will resonate well with the hiring team.
✨Tip Number 4
Show enthusiasm for creating an EPIC guest experience. Be ready to share your ideas on how to improve guest satisfaction and contribute to achieving high ratings on platforms like TripAdvisor.
We think you need these skills to ace Front Desk Supervisor
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Front Desk Supervisor position. Understand the key responsibilities and expectations, especially regarding guest experience and satisfaction.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in hospitality or customer service roles. Showcase specific examples where you created exceptional guest experiences or resolved complaints effectively.
Showcase Your Knowledge of Hilton Standards: Demonstrate your familiarity with Hilton Brand Standards and the Property Management System. Mention any relevant training or certifications that align with the brand's values and operational procedures.
Personalize Your Application: Tailor your cover letter to reflect your passion for the hospitality industry and your eagerness to contribute to Canopy by Hilton. Mention local attractions you would recommend to guests, showing your knowledge of the area.
How to prepare for a job interview at Pan Pacific London Hotel Limited
✨Showcase Your Guest Experience Focus
Make sure to highlight your previous experiences where you created exceptional guest journeys. Share specific examples of how you handled guest requests or resolved complaints to ensure satisfaction.
✨Familiarize Yourself with Hilton Brand Standards
Before the interview, take some time to review Hilton's Brand Standards. Being knowledgeable about these standards will demonstrate your commitment to maintaining the brand's reputation and your readiness to uphold their values.
✨Know the Local Attractions
Since part of your role involves sharing local attractions with guests, prepare a list of popular spots and hidden gems in London. This will show your enthusiasm for the city and your willingness to enhance the guest experience.
✨Prepare for Teamwork Questions
As a Front Desk Supervisor, you'll be supporting your team members. Be ready to discuss your teamwork skills and provide examples of how you've successfully collaborated with others to achieve a common goal.
