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- Tasks: Coordinate client projects from start to finish, ensuring high-quality service delivery.
- Company: SGK is a global leader in packaging and brand experiences, part of Matthews International.
- Benefits: Enjoy a dynamic work environment with opportunities for remote work and professional growth.
- Why this job: Join a collaborative team that values innovation and client relationships while making a real impact.
- Qualifications: Previous project coordination experience or equivalent education; strong communication and analytical skills required.
- Other info: Occasional travel may be needed; we support applicants with disabilities.
The predicted salary is between 36000 - 60000 £ per year.
SGK is a global packaging and brand experience company. From idea to implementation, we deliver packaging solutions and brand experiences that give brands the freedom to speak louder, scale faster and grow stronger. We simplify marketing and amplify brands to deliver value. SGK is a Matthews International company.
The Lead – Client Coordinator coordinates projects from estimation to completion for assigned client(s). This role serves as the main day-to-day contact on current projects for clients, internal departments, and vendors. This position resolves the most complex problems using strong technical knowledge and maintains client relationships by ensuring the delivery of high quality services and solutions.
JOB RESPONSIBILITIES- Attend client meetings regarding production processes, capacity, timelines, etc. as needed.
- Coordinates client-specific projects throughout the lifecycle, including estimate creation, selection of appropriate projects and sub-projects, assignment of resources, monitoring of project progress, and generation of the client/project invoice.
- Translates client requests and requirements into detailed and technical instructions for production teams.
- Partners with the client, Client Growth, and project teams to resolve identified project issues and ensures high quality standards in all client deliverables.
- Ensures accurate and timely invoices are generated by maintaining correct project details and supporting evidence, including change orders and rework, throughout the project lifecycle.
- Initiates new data item requests utilizing the Master Data Management (MDM) process and guidelines to ensure accurate client, project, and financial details are available in the system.
- Partners with Client Integration and Client Growth to ensure a smooth transition for new clients; attends pre-integration and planning meetings as needed.
- Participates in, and sometimes leads, cross-functional teams to develop and/or adapt processes, policies, and workflows to improve efficiency, accuracy, speed, quality, etc.
- Handles and responds to inquiries from clients and/or anyone acting on behalf of the client regarding questions, report status, concerns, or general requests for information.
- Utilizes systems and databases to enter client information and or retrieve information as needed and verifies all client information is current in the database.
- Assists in resolution of customer complaints and quality assurance issues as needed.
- Additional duties as assigned.
- Previous project coordination experience or equivalent combination of education and experience.
- Occasional travel either locally, nationally, and/or internationally may be required.
- High degree of proficiency MS Office Suite, Outlook & Internet applications.
- Strong analytical, prioritizing, interpersonal, problem-solving, presentation, budgeting, project management (from conception to completion), & planning skills.
- Strong verbal and written communication skills (including analysis, interpretation, & reasoning).
- Solid understanding and application of mathematical concepts.
- Ability to develop and maintain collaborative relationships with peers and colleagues across the organization, as well as, internal and external clients.
- Ability to work well autonomously and within a team in a fast-paced and deadline-oriented environment.
- Ability to work with and influence peers and senior management.
- Self-motivated with critical attention to detail, deadlines and reporting.
Contact Detail:
Matthews International Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lead - Client Coordinator
✨Tip Number 1
Familiarise yourself with project management tools and methodologies. Since the role involves coordinating projects from start to finish, having a solid understanding of these tools will help you demonstrate your capability in managing complex tasks effectively.
✨Tip Number 2
Brush up on your communication skills. As the main point of contact for clients, being able to convey information clearly and effectively is crucial. Practice articulating your thoughts and ideas succinctly, both verbally and in writing.
✨Tip Number 3
Network with professionals in the packaging and brand experience industry. Attend relevant events or join online forums to connect with others in the field. This can provide insights into the role and may even lead to referrals.
✨Tip Number 4
Research SGK and its projects. Understanding the company's values, recent projects, and client base will allow you to tailor your approach and show genuine interest during interviews, making you a more appealing candidate.
We think you need these skills to ace Lead - Client Coordinator
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and qualifications required for the Lead - Client Coordinator position. Tailor your application to highlight relevant experiences that align with these requirements.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous project coordination experience or similar roles. Use specific examples to demonstrate your skills in managing projects from conception to completion, as well as your ability to resolve complex problems.
Showcase Communication Skills: Since strong verbal and written communication skills are essential for this role, ensure your application reflects your ability to communicate effectively. Consider including examples of how you've successfully managed client relationships or resolved inquiries in past positions.
Tailor Your Cover Letter: Craft a personalised cover letter that addresses the specific needs of SGK. Mention your understanding of their business and how your skills can contribute to their goals. Make sure to express your enthusiasm for the role and the company.
How to prepare for a job interview at Matthews International
✨Understand the Role
Make sure you have a clear understanding of the Lead - Client Coordinator role. Familiarise yourself with the responsibilities, such as project coordination and client communication, so you can discuss how your experience aligns with these tasks.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully resolved complex issues. Highlight your analytical and interpersonal skills, as these are crucial for maintaining client relationships and ensuring high-quality deliverables.
✨Demonstrate Technical Proficiency
Be ready to discuss your proficiency with MS Office Suite and any other relevant software. You might be asked about how you use these tools in project management, so having specific examples will help you stand out.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's processes, team dynamics, and expectations for the role. This shows your genuine interest in the position and helps you assess if the company is the right fit for you.
