CRM Executive

We’re building the next generation of leading E-commerce brands.

At Prospa, we’ve spent the last 5 years developing a leading team of e-commerce experts. With 40+ exciting DTC brands in our client base, our mission is to drive growth and profitability for 7-figure E-commerce brands through creative and profit focused marketing.

Our success is rooted in our values:

• Ownership – Take responsibility and lead with initiative.
• Growth – Embrace a growth mindset every day.
• Responsibility – Appreciate the importance of your role.
• Never Settle – Strive for constant improvement.

Why Prospa?

We’ve established three core fulfilment teams—Paid Social, Paid Search, and Retention—to drive growth from every angle. CRM plays a key role in retention strategy, giving opportunity to scale some of the UK’s most exciting DTC brands.

In this role, you’ll manage Klaviyo accounts, communicate with clients via Slack and Google Meet whilst working alongside a designated graphic designer.

Prospa has rapidly grown into a team of 20, based in Trafford Park, Manchester. We offer hybrid working (2 days from home), a vibrant office culture, and regular team events to celebrate successes.

Training is central to our ethos—we invest heavily in team development with structured programmes designed to fuel your growth.

We’re seeking an A-player to own their CRM accounts and drive client success.

KEY RESPONSIBILITIES

• Take complete ownership of project management and delivery of all email clients
• Lead the onboarding and integration of new clients
• Execute research during client onboarding & account development
• Implement testing strategies across Klaviyo flows and campaigns
• Lead daily & weekly client communication via various channels
• Complete in-depth monthly data reports
• Provide ongoing value to all clients – go above and beyond

SKILLS & EXPERIENCE

• 1+ CRM experience is essential
• 1+ years experience in Klaviyo is essential
• 1+ years experience in E-commerce is essential
• Previous management experience is essential
• Strong organisation skills are vital
• Strong analytical skills & data management are vital
• Agency experience is desired but not essential
• Excellent written and spoken communication

PROGRESSION

At Prospa we have developed a leading management and culture process which includes regular performance reviews. Upon joining our team we will go through a rigorous development plan to ensure that it’s clear where your career will move towards.

The Ideal Candidate

• Thrives in the fast-paced E-commerce and agency environment.
• Passionate about E-commerce and brand growth.
• Embodies a growth mindset and enjoys problem-solving.
• Takes ownership of their role and embraces both successes and failures.