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- Tasks: Provide IT support, troubleshoot hardware/software issues, and assist users both in-house and remotely.
- Company: Join a rapidly growing FinTech startup in the heart of Nottingham with a vibrant work culture.
- Benefits: Competitive salary up to £27,000, flexible working options, and a modern office environment.
- Why this job: Exciting opportunity to grow with a startup and make a real impact in a dynamic team.
- Qualifications: Experience with Windows OS, hardware fixes, Active Directory, and O365 is preferred.
- Other info: Immediate start preferred; perfect for tech-savvy individuals looking to kickstart their career.
The predicted salary is between 21600 - 37800 £ per year.
This is an all-encompassing IT Support role which will be a mix of Service Desk and Desktop Support along with project-based work for a Startup in Nottingham City Centre.
Up to £27,000 p/a (negotiable DOE) based on site in Central Nottingham. Looking to get started right away, so immediately available or shorter notice candidates preferred at this stage.
Who are the client? Our client is a FinTech start-up moving into the medium-sized company bracket whose client base has grown exponentially and with that they are looking to move some of their outsourced functions in-house. On this occasion, it’s their IT support function. Based in their state-of-the-art, Central Nottingham offices, the client is looking to expand even further from here.
What will you be doing? Coming in as an IT Support Engineer, one day won’t be the same as the next. Ideally, you will be the first port of call for hardware and software fixes in-house as well as supporting users remotely in a service desk manner. You’ll bring with you a general IT support skillset, preferably having experience of both types of support but not essential.
What will you need?
- Windows OS support
- Hardware fixes (Printers, Laptops etc)
- Active Directory
- O365
What would be desirable?
- Network Troubleshooting
- VoIP
- Cloud
- Desktop Support experience
- Service Desk experience
KEY SKILLS – Windows, First Line, O365, Communication, Active Directory
Technical Support Engineer employer: Searchability
Contact Detail:
Searchability Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows OS, Active Directory, and O365. Being able to discuss your hands-on experience with these tools during an interview will demonstrate your readiness for the role.
✨Tip Number 2
Prepare to showcase your problem-solving skills by thinking of examples where you've successfully resolved IT issues in the past. This could be through service desk support or hardware fixes, as these experiences are highly relevant to the position.
✨Tip Number 3
Since the company is a startup, emphasise your adaptability and willingness to take on varied tasks. Highlight any previous experience in dynamic environments where you had to juggle multiple responsibilities, as this will resonate well with their needs.
✨Tip Number 4
Network with current employees or others in the FinTech sector to gain insights about the company culture and expectations. This can help you tailor your approach and show that you're genuinely interested in becoming part of their team.
We think you need these skills to ace Technical Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly with Windows OS, Active Directory, and O365. Use specific examples to demonstrate your skills in hardware fixes and service desk support.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your understanding of the FinTech industry and how your skills align with their needs, especially in a startup environment.
Highlight Key Skills: In your application, emphasise key skills mentioned in the job description such as network troubleshooting, VoIP, and desktop support experience. This will help your application stand out to the hiring team.
Follow Application Instructions: Ensure you follow the application instructions carefully. If applying via email, include all required documents and mention the job title in the subject line to ensure your application is processed correctly.
How to prepare for a job interview at Searchability
✨Know Your Technical Stuff
Make sure you're well-versed in Windows OS, Active Directory, and O365. Brush up on common hardware issues like printer and laptop fixes, as you'll likely be asked about these during the interview.
✨Showcase Your Problem-Solving Skills
Prepare to discuss specific examples where you've successfully resolved IT issues. This could involve troubleshooting network problems or providing desktop support. Real-life scenarios will demonstrate your capability.
✨Communicate Clearly
As a Technical Support Engineer, communication is key. Practice explaining technical concepts in simple terms, as you may need to assist users who aren't tech-savvy. Clear communication can set you apart.
✨Research the Company
Familiarise yourself with the FinTech industry and the specific challenges that startups face. Understanding the company's growth and their move to in-house IT support will show your genuine interest and help you tailor your responses.
