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- Tasks: Support the Customer Liaison team with admin tasks and handle customer complaints.
- Company: Join a dynamic company focused on excellent customer service and employee development.
- Benefits: Enjoy 29 days leave, free food days, and a birthday holiday!
- Why this job: Gain hands-on experience in a supportive environment while building your career.
- Qualifications: GCSE Maths and English at Grade C (4) or above; Microsoft Office skills required.
- Other info: Apply through the provided link to kickstart your business administration journey!
Location: Wellingborough
37.5 hours per week
Benefits:
- 29 days annual leave, including statutory bank holidays.
- Additional birthday holiday day.
- Holiday Purchase Scheme (on completion of probation period).
- Employee Assistance Programme, including counselling and 24/7 GP.
- Company events and functions.
- Free food days.
- Free parking.
- Close to shops and amenities.
Purpose:
This is an exciting opportunity for an enthusiastic and motivated individual to gain valuable experience in business administration and customer service within our Customer Liaison (Complaints) team. The successful candidate will support the department with essential administrative duties, contribute to the efficient handling of customer complaints, and assist with day-to-day office operations. This apprenticeship offers hands-on experience, training, and development opportunities, helping you build a strong foundation for a career in customer service, administration, and business support.
Role Profile:
Administrative Support:- Perform general administrative tasks to support the Customer Liaison team and senior management.
- Maintain and update spreadsheets, ensuring data accuracy and integrity.
- Assist with data gathering, reporting, and documentation.
- Ensure the customer support mailbox is monitored daily, responding to queries promptly and professionally.
- Be the first point of contact for new complaints, ensuring all details are accurately recorded in our complaint management system to maintain a comprehensive audit trail.
- Handle incoming calls and emails professionally, responding to customer enquiries efficiently.
- Assist in managing complaints within company systems, ensuring timely progression in line with internal Service Level Agreements (SLAs).
- Demonstrate a commitment to delivering a first-class service to customers, clients, and repairers.
- Work alongside senior team members to develop best practices in complaint resolution.
- Participate in team meetings, training sessions, and workshops to enhance knowledge and skills.
- Support in identifying opportunities to improve customer service processes and complaint-handling procedures.
- Assist in preparing reports and analysis to support departmental performance and decision-making.
- Ensure daily tasks and responsibilities are completed within agreed SLAs.
- Assist on reception when required, welcoming visitors, handling stationery and stock orders, and ensuring meeting rooms are prepared.
- Provide general office support, including scheduling, preparing refreshments for meetings, and other ad-hoc tasks.
- Carry out any additional duties as required by the Senior Management Team.
Person Specification:
We are looking for someone who is eager to learn, highly organised, and passionate about providing excellent customer service.
Essential Skills & Qualifications:- GCSE Maths and English at Grade C (4) or above (or equivalent).
- Proficiency in Microsoft Office (Word, Excel, Outlook).
- Strong written and verbal communication skills.
- Good active listening and problem-solving skills.
- Excellent time management and organisational abilities.
- A keen eye for detail and accuracy in work.
- A positive and proactive attitude towards learning and professional development.
- Ability to work effectively as part of a team and independently.
- A commitment to delivering high-quality customer service.
- Willingness to take on new challenges and contribute to continuous improvement.
What We Offer:
- A structured apprenticeship programme with training and mentorship.
- Hands-on experience in customer service, administration, and complaint management.
- A friendly and supportive work environment with opportunities for career development.
- The chance to gain a recognised qualification while earning valuable workplace experience.
If you are ready to start your career in business administration and customer service, we would love to hear from you!
Business Administration Apprentice employer: Vizion Network Ltd.
Contact Detail:
Vizion Network Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Administration Apprentice
✨Tip Number 1
Familiarise yourself with the basics of business administration and customer service. Understanding key concepts and terminology will help you engage in conversations during interviews and demonstrate your enthusiasm for the role.
✨Tip Number 2
Practice your communication skills, both written and verbal. Since you'll be handling customer complaints, being able to articulate your thoughts clearly and professionally is crucial. Consider role-playing scenarios with friends or family.
✨Tip Number 3
Research common complaint-handling techniques and best practices. Being knowledgeable about effective ways to resolve issues will show your commitment to delivering excellent customer service and could set you apart from other candidates.
✨Tip Number 4
Network with current or former apprentices in similar roles. They can provide insights into the day-to-day responsibilities and share tips on how to excel in the position. This can also help you make a positive impression during your interview.
We think you need these skills to ace Business Administration Apprentice
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the responsibilities and skills required for the Business Administration Apprentice position. Tailor your application to highlight how your experiences align with these requirements.
Craft a Strong CV: Create a CV that showcases your relevant skills, education, and any previous experience in customer service or administration. Make sure to include your GCSE results and proficiency in Microsoft Office, as these are essential for the role.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the apprenticeship and explain why you are a good fit for the role. Mention specific examples of your organisational skills, attention to detail, and commitment to customer service.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Vizion Network Ltd.
✨Research the Company
Before your interview, take some time to learn about the company and its values. Understanding their mission and how they handle customer service will help you align your answers with what they are looking for.
✨Prepare for Common Questions
Think about common interview questions related to customer service and administration. Be ready to discuss your experiences, how you handle complaints, and your organisational skills. Practising your responses can boost your confidence.
✨Show Enthusiasm and Willingness to Learn
Demonstrate your eagerness to learn and grow within the role. Share examples of how you've taken on new challenges in the past and express your excitement about the apprenticeship opportunity.
✨Ask Thoughtful Questions
Prepare a few questions to ask at the end of the interview. This shows your interest in the role and helps you understand more about the team dynamics and expectations. Consider asking about training opportunities or team collaboration.
