Director Customer Experience

Role : CX Engagement Lead

Location : London, UK (Hybrid)

12+ years of proven track record in leading CX transformation projects

∙Significant industry/domain experience across various sectors

We\’re looking for someone with a strong track record in:

• Leading both onshore and offshore teams
• Managing multiple transformation programmes simultaneously
• Contact Centre transformation experience
• Deep expertise in digital solutions and CCaaS platforms
• End-to-end consulting and delivery of CX and digital transformation solutions
• Pre-sales and business development engagement