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For Companies At a Glance
- Tasks: Lead and inspire a delivery team to ensure smooth operations and excellent customer service.
- Company: Join Royal Mail, a trusted brand connecting people and businesses across the UK.
- Benefits: Enjoy a 10% bonus, 25 days leave, flexible working, and great corporate discounts.
- Why this job: Be part of a historic transformation while making a real impact in your community.
- Qualifications: Looking for a flexible, customer-focused leader with strong coaching and collaboration skills.
- Other info: Diverse and inclusive workplace with support for adjustments during the hiring process.
The predicted salary is between 43000 - 51000 £ per year.
Job reference number 324529
London £50,120 - £54,575 plus potential 10% bonus, 25 days annual leave and generous pension
Full time, Permanent
Mitcham Delivery Office, 92-94 Church Road, Mitcham, CR4 3XT
ABOUT US
We believe great things are possible and we make them happen. Royal Mail impacts people and businesses in more than 71 million ways, daily. The only company that delivers to every address in the UK, we bring people closer together, help independent businesses grow and make large corporations work better, connecting companies and customers worldwide. We’re driven to take people further; to empower our customers and colleagues to make their futures whatever they want.
THE ROLE
Full accountability for the Delivery team, you’ll work through the morning and into the afternoon and ensure the smooth running for all deliveries. You'll lead and inspire a team of front-line colleagues to work efficiently and provide excellent service at the doorstep. Being a great leader means creating a positive and engaging work environment, promoting inclusivity, and being a role model by living our values. To ensure we reach our best with people management, resource planning and specialist project activity, you’ll also partner with Trade Union to keep raising the bar as you coach your team to drive performance improvement. Delivering every item accurately and on time is crucial to who we are, you will play a major part in the trust customers have in us.
WHAT YOU’LL GET
We’re asking for a lot, but you’ll get a lot in return. First, there’s the 10% on-target bonus, generous holiday allowance, flexible working, pension scheme and an excellent parental leave policy. Then there are all the excellent benefits that come with MyBundle, such as the Cycle2work scheme, and corporate discounts including retail vouchers, travel & attraction discounts, gym membership and more. There’s also all the exciting career opportunities that come with leading a team and driving key decisions. And that’s before we’ve even mentioned the great sense of pride you’ll feel from being part of one of the world’s most recognisable brands as we undergo a historic transformation, and transition from a letters business to a parcels business.
ABOUT YOU
This is a role packed full of influence, challenges and responsibility, so we need someone who is flexible and can excel under pressure. Customer focussed, team player, results driven, inspiring leader – you know how to get the best out of our people and deliver the best to our customers. You can empathise, motivate, coach, and collaborate, and will relish the opportunity to be part of our historic transformation from a letters business to a parcels business, whether that’s through reduced cost, innovative work practices or data driven ideas. We’re looking to you to bring your skills and experience to make brilliant things possible.
NEXT STEPS
Ready to apply? Then complete your application online and submit your CV. If successful, you’ll be invited to a face-to-face assessment where you’ll have the chance to showcase your abilities and passion. You’ll also take part in a capability-based interview and a short management scenario exercise – more details will be provided on the day. If you are successful in your application, you will be provided with the necessary training to support you in your new role. As part of your induction journey, you will be required to attend a week of formal classroom training. You will be required to travel and, depending on location of the training, you may need to stay overnight. This training will be during the second or third week of you being appointed to role.
Royal Mail are proud of our diverse employee network groups and the active role they play to support belonging and encourage a positive work environment. We are firmly committed to inclusion and passionate about our people representing the communities we serve. Trust forms the foundation of everything we do in Royal Mail. We want to be transparent about what kind of qualities we are looking for and build trust from the very beginning of your journey with us. The first step is your interview, and we mean ‘your’ interview. We want to give you the opportunity to shine. To enable you to do this, we will provide you with your interview questions ahead of the interview taking place. This will allow you time to prepare, and ensure you have your best examples in mind. Royal Mail Group values both trust, and our people. We are happy to support your need for any adjustments during the application and hiring process. Please share the details within your application if required. We are Forces family friendly and a Gold signatory to the Armed Forces Covenant. We welcome applications from ex-Armed Forces personnel, reservists, veterans, cadet instructors and military spouses/partners.
Closing Date: 20/05/2025. Please note, this advert may close early if the appropriate number of applications has been reached.
Customer Operations Manager - Mitcham Delivery Office (CR4 3XT) employer: Royalmailgroup
Contact Detail:
Royalmailgroup Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Operations Manager - Mitcham Delivery Office (CR4 3XT)
✨Tip Number 1
Familiarise yourself with Royal Mail's values and mission. Understanding their commitment to customer service and community engagement will help you align your answers during the interview, showcasing how you can contribute to their goals.
✨Tip Number 2
Prepare for the management scenario exercise by thinking about real-life examples where you've successfully led a team or improved performance. This will demonstrate your leadership skills and ability to drive results in a similar environment.
✨Tip Number 3
Since the role involves working closely with Trade Unions, brush up on your knowledge of employee relations and conflict resolution. Being able to discuss these topics confidently will show that you're ready to handle the responsibilities of the position.
✨Tip Number 4
Practice your responses to the interview questions provided ahead of time. Use the STAR method (Situation, Task, Action, Result) to structure your answers, ensuring you highlight your relevant experience and how it relates to the role.
We think you need these skills to ace Customer Operations Manager - Mitcham Delivery Office (CR4 3XT)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the role of Customer Operations Manager. Focus on leadership, team management, and customer service achievements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention specific examples of how you've led teams and improved performance in previous positions.
Prepare for the Interview: Since the company provides interview questions in advance, take the time to prepare thoughtful responses. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
Showcase Your Values: In your application, reflect on how your personal values align with those of Royal Mail. Emphasise your commitment to inclusivity, trust, and customer focus, as these are key to their culture.
How to prepare for a job interview at Royalmailgroup
✨Understand the Role
Make sure you thoroughly read the job description and understand the responsibilities of a Customer Operations Manager. Be prepared to discuss how your previous experience aligns with leading a delivery team and ensuring excellent customer service.
✨Prepare for Capability-Based Questions
Since the interview will include capability-based questions, think of specific examples from your past experiences that demonstrate your leadership, problem-solving, and team management skills. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Showcase Your People Skills
As a leader, your ability to motivate and inspire your team is crucial. Be ready to share examples of how you've successfully coached or developed team members in the past, and how you foster an inclusive and positive work environment.
✨Research Royal Mail's Transformation
Familiarise yourself with Royal Mail's transition from a letters business to a parcels business. Be prepared to discuss how you can contribute to this transformation and bring innovative ideas to improve operations and customer satisfaction.
