Reconciliations Administrator

Working Hours: This role is available on a part-time, job-share, or full-time basis.

The opportunity: As a result of the exciting growth within Zurich Corporate Risk (ZCR), we have an opportunity to join our Operation's Department as an administrator on a permanent basis. This role involves completing key reconciliations across our Group Life, Group Income Protection, and Group Critical Illness policies. In addition, you will be speaking with third-party suppliers, auditors, and working with other areas of the business.

What will you be doing?

• Assist with the monthly review and processing of ZCR's 5 reconciliations highlighting anomalies and issues.
• Take findings forward to identify root causes and work on developments across ZCR to correct and prevent.
• Provide support across ZCR when looking at a scheme from a billing and finance perspective to help deliver exceptional service to our customers.
• Advocate Consumer Duty, identifying and preventing customer harm, and delivering good customer outcomes.
• Review and develop controls within the team, identifying improvement and changes to ensure these are robust and compliant.
• Complete all ZCR audit requirements to include premium, commission & claims.
• Produce the monthly commission reporting & payment.
• Support projects and discussions on UAT testing & implementation.
• Support with and maintain awareness of our Governance Frameworks.
• Initiate and implement process improvement ideas.
• Share knowledge and expertise.

Who are we looking for?

• Previous experience using Excel and other Microsoft packages.
• Confident speaking on the phone.
• Passionate about customers and driving through continuous improvement.
• Ability to cope with varying workloads, pressures, and priorities.
• Excellent verbal and written communication skills.
• Excellent judgment and decision-making skills.
• Contribute to a positive and supportive team culture.
• Excellent attention to detail, with a strong focus on quality and root cause analysis.
• Able to build and maintain strong relationships with key stakeholders at all levels, both within and outside of ZCR.

Who we are: At Zurich, we aspire to be one of the most responsible and impactful businesses in the world and the best global insurer. Together we’re creating a brighter future for our customers, our people, and our planet. If you're interested in working in a dynamic and challenging environment for a company that recognises and rewards your creativity, initiatives, and contributions - then Zurich could be just the place for you. Be part of something great.

Our Culture: At Zurich, our sense of community is strong and we’re particularly passionate about diversity and inclusion. We want our people to bring the whole of themselves to work and ensure everybody is made to feel welcome, regardless of their background, beliefs, or culture. We’re passionate about supporting employees to help others by getting involved in volunteering, charitable and community activity. So make a difference. Be challenged. Be inspired. Be supported. Love what you do. Work for us.