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- Tasks: Ensure safety and security at Rowanbank Clinic while assisting patients and staff.
- Company: Join NHS Greater Glasgow and Clyde, a leading healthcare provider in the UK.
- Benefits: Enjoy a full-time role with a supportive team and opportunities for growth.
- Why this job: Make a real impact on patient safety and well-being in a diverse environment.
- Qualifications: Experience in security or customer service is essential; strong communication skills are a must.
- Other info: Flexible shift patterns and a commitment to inclusion make this a unique opportunity.
The predicted salary is between 24000 - 36000 £ per year.
NHS Greater Glasgow and Clyde is one of the largest healthcare systems in the UK employing around 40,000 staff in a wide range of clinical and non-clinical professions and job roles. We deliver acute hospital, primary, community and mental health care services to a population of over 1.15 million and a wider population of 2.2 million when our regional and national services are included.
This is a fulltime, permanent post of 37 hours per week, with a shift pattern of long days/nights working 7 over 14.
The Operational Safety Team within the Forensic Directorate, particularly at Rowanbank Clinic, has the responsibility for the safety of all patients, staff and the general public. This will be provided through the provision of a secure and supportive environment which will facilitate the balance between essential security and the creation of a therapeutic milieu.
The safety operative requires the ability to work within a team to deliver agreed security standards, policies and procedures within the unit including working without direct supervision on occasions. They should also have experience working in a security and/or customer focused environment with competence in customer care skills including operation of a switchboard/telephone systems and disability awareness.
The Safety Operative will:
- Maintain a safe and secure environment.
- Provide a high quality security service within Rowanbank Clinic.
- Act as a first point of contact for patients, staff and visitors to Rowanbank Clinic and ensure queries are dealt with or redirected to the relevant person.
- Ensure that all persons entering and leaving are authorised to do so.
- Ensure all staff, visitors and vehicles entering and leaving the Clinic are monitored and recorded as per Rowanbank Operational Policies, and when physically necessary, are searched and/or escorted.
- Ensure security and safety is maintained through the direct supervision and escorting of contractors and visitors.
- Monitor and respond to systems alarms by investigating reasons, initiating responses and monitoring responses where appropriate.
- Assist the Team Leader in streamlining the use of Reception, Control Room and Community Centre.
- Be required to have effective communication and interpersonal skills, and be able to remain calm under emergency situations.
For more information, please contact: Susan Milne, Operational Safety Coordinator, 0141 232 6400, Susan.milne@nhs.scot.
NHS Greater Glasgow and Clyde- NHS Scotland encourages applications from all sections of the community. We promote a culture of inclusion across the organisation and are proud of the diverse workforce we have.
By signing the Armed Forces Covenant, NHSGGC has pledged its commitment to being a Forces Friendly Employer. We support applications from across the Armed Forces Community, recognising military skills, experience and qualifications during the recruitment and selection process.
Safety Operative employer: NHS National Services Scotland
Contact Detail:
NHS National Services Scotland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Safety Operative
✨Tip Number 1
Familiarise yourself with the specific security protocols and policies of NHS Greater Glasgow and Clyde. Understanding their operational standards will not only help you during the interview but also demonstrate your commitment to maintaining a safe environment.
✨Tip Number 2
Highlight any previous experience in security or customer service roles during your conversations. Be prepared to discuss how your skills can contribute to creating a secure and supportive environment at Rowanbank Clinic.
✨Tip Number 3
Practice your communication skills, especially in high-pressure situations. Being able to remain calm and effectively communicate during emergencies is crucial for a Safety Operative, so consider role-playing scenarios with friends or family.
✨Tip Number 4
Network with current or former employees of NHS Greater Glasgow and Clyde if possible. They can provide valuable insights into the work culture and expectations, which can help you tailor your approach when applying through our website.
We think you need these skills to ace Safety Operative
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Safety Operative position. Highlight key skills such as teamwork, communication, and customer care that are essential for the role.
Tailor Your CV: Customise your CV to reflect your relevant experience in security or customer-focused environments. Emphasise any previous roles where you maintained safety standards or provided excellent service, ensuring to use keywords from the job description.
Craft a Strong Cover Letter: Write a compelling cover letter that explains why you are a great fit for the Safety Operative role. Mention specific experiences that demonstrate your ability to work under pressure, communicate effectively, and maintain a secure environment.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects attention to detail, which is crucial for a role focused on safety and security.
How to prepare for a job interview at NHS National Services Scotland
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Safety Operative. Familiarise yourself with the specific duties mentioned in the job description, such as maintaining a secure environment and acting as a first point of contact.
✨Demonstrate Communication Skills
Since effective communication is crucial for this role, prepare examples of how you've successfully communicated in previous positions. Be ready to discuss how you would handle queries from patients, staff, and visitors.
✨Showcase Your Experience
Highlight any relevant experience you have in security or customer-focused environments. Be prepared to discuss specific situations where you maintained safety or provided excellent customer care.
✨Stay Calm Under Pressure
The ability to remain calm in emergency situations is essential. Think of examples from your past where you had to manage stress or respond to emergencies effectively, and be ready to share these during the interview.
