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For Companies At a Glance
- Tasks: Engage with customers over the phone to enhance their digital lives and recommend products.
- Company: Join EE, a leading telecommunications company focused on customer satisfaction and innovation.
- Benefits: Enjoy uncapped commission, flexible working hours, and generous family leave policies.
- Why this job: This role offers personal growth, a supportive culture, and the chance to make a real impact.
- Qualifications: No specific experience required; just bring your confidence and communication skills.
- Other info: Opportunities for career development and volunteering days to give back to the community.
The predicted salary is between 23504 - 24064 £ per year.
Full time: Permanent
Salary: £23,504 rising to £24,064 at 9 months in role, plus uncapped commission
Hourly rate: £12.05
Why this job matters
If you’re a confident talker who enjoys asking questions and getting to know people, then this could be the role for you. Maybe you have a wealth of life experience and building relationships, or maybe negotiating mealtime meltdowns with your family is a daily occurrence. If so, you have transferable skills to succeed in a sales advisor role with EE. We’ll give you training on the rest so you’re ready to talk confidently about all our products and services.
We don’t do ‘hard sales’. The role involves talking to customers over the phone about how we can enhance their digital lives and discuss the right products for them. Why not use your skills and join our Sales Team in Swansea.
We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment or can look after your family in an emergency. Just a few ways we’re doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working.
What’s in it for you?
- A great starting salary of £23,504 rising to £24,064 after 8 months of being here, plus incentives and bonuses.
- Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us.
- Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly.
- Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family.
- Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year.
- Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want.
- Volunteering days, so you can give back to your local community.
- Optional Private Healthcare and Dental, to protect you and your family.
On top of all that, we’ve got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for?
Customer Service Representative - Uncapped Commission employer: RemoteWorker UK
Contact Detail:
RemoteWorker UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative - Uncapped Commission
✨Tip Number 1
Familiarise yourself with EE's products and services. Understanding what you’ll be discussing with customers will not only boost your confidence but also help you engage more effectively during the interview.
✨Tip Number 2
Practice your communication skills. Since this role involves talking to customers, try role-playing scenarios with friends or family to enhance your ability to ask questions and build rapport.
✨Tip Number 3
Showcase your transferable skills. Think about your past experiences, whether in customer service or personal situations, and be ready to discuss how they relate to the role of a Customer Service Representative.
✨Tip Number 4
Research the company culture at EE. Understanding their values and work environment can help you align your answers during the interview and demonstrate that you’re a good fit for their team.
We think you need these skills to ace Customer Service Representative - Uncapped Commission
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service or sales. Emphasise any skills related to communication, relationship building, and problem-solving, as these are crucial for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your personality and enthusiasm for the role. Mention specific experiences where you've successfully engaged with customers or resolved issues, demonstrating your suitability for the position.
Showcase Transferable Skills: In your application, highlight any transferable skills you possess, such as negotiation or conflict resolution. Relate these skills to the job description, showing how they will help you succeed as a Customer Service Representative.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are important in customer-facing roles.
How to prepare for a job interview at RemoteWorker UK
✨Show Your People Skills
As a Customer Service Representative, your ability to connect with people is crucial. Be prepared to share examples of how you've built relationships or resolved conflicts in the past. This will demonstrate your interpersonal skills and suitability for the role.
✨Understand the Products
Even though you'll receive training, having a basic understanding of the products and services offered by EE can set you apart. Research their offerings and think about how they enhance customers' digital lives, so you can speak confidently during the interview.
✨Emphasise Flexibility
The job offers flexibility, so be sure to highlight your adaptability and willingness to work in various situations. Share any experiences where you've successfully managed your time or adjusted to changing circumstances, as this aligns with the company's values.
✨Prepare Questions
Interviews are a two-way street. Prepare thoughtful questions about the role, team culture, and opportunities for growth within the company. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
