Customer Service Advisor

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Head of Operations at Peritus Learning & Development

Peritus Learning provides a wide range of learning and development solutions (both online and offline) to help organisations develop the full potential of their people.

Our mission is to make online learning affordable for all, so organisations can support the growth of all their people without limiting opportunities due to budget.

As a Customer Service Advisor, you will play a key role in building strong relationships with our customers while driving the success of our service strategies. We are looking for someone who can provide exceptional customer service and technical assistance for our clients.

The role:

1. Act as the first point of contact for customers using email, phone, Microsoft Teams, and our helpdesk.
2. Diagnose and resolve customer queries within agreed timescales, delivering proactive and effective solutions.
3. Build and maintain customer support resources, including knowledge bases.
4. Participate in team meetings and assist in testing new functionality.
5. Become a technical expert on our platforms and translate this into best practices for our clients.
6. Advise clients on how to maximise the use of our products and services.
7. Follow our compliance processes and escalate potential issues as needed.
8. Manage workloads to align with customer projects and goals.
9. Analyse and interpret data to support continuous improvement.

This role is best suited to someone who excels in a fast-paced customer focused environment.

If you can demonstrate resilience, are passionate about customers and are eager to learn then this the opportunity for you.

Personal Qualities:

Communication

You will be able to liaise with clients, suppliers and other team members on a day-to-day basis either via email, phone or video calls so excellent communication skills are essential.

Problem Solving

The ability to think on your feet and deal with problems as they arise, identify the root of the issue, seek a solution and implement it is a fundamental life skill. We encourage each other to seek solutions before getting bogged down in what went wrong; a “can-do” attitude is paramount to achieving this.

The ability to work as part of a team, under instruction or independently are key skills for anyone working at Peritus. Our clients incorporate our services into their long term strategy so collaboration is key.

We encourage accountability in our work, own your work and take responsibility for the finished result. The successful applicant will be a key part of our team and they will make a difference to our business every single day.

Preferred Skills:

1. Experience in a customer support/service role would be a distinct advantage.
2. Good IT and systems technical experience including Microsoft packages (an LMS or HRIS would be ideal).
3. Strong communication and listening skills, with a positive approach.
4. Excellent people and customer service skills with attention to detail.
5. Ability to thrive in an ever-changing, upbeat environment.
6. Strong organisation and time management skills.
7. Ability to work autonomously while maintaining focus and work ethic.
8. Energetic team player with a motivation to maintain best practices.
9. A drive to succeed!

Competitive starting salary of £22.5k increasing after probation period.

Fast-paced, collaborative, and fun office culture.

Professional and career development opportunities.

Remote working options.

Modern workplace with free on-site parking.

Seniority level

Entry level

Employment type

Full-time

Industries

Professional Training and Coaching

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