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- Tasks: Ensure hotel rooms are clean and inviting for guests, maintaining high standards.
- Company: Join the vibrant team at Mercure Oxford Eastgate Hotel, part of TROO Hospitality.
- Benefits: Enjoy perks like discounts, a pension scheme, and free meals on duty.
- Why this job: Be part of a team that values loyalty, integrity, and excellence while making guests happy.
- Qualifications: No specific experience required; just bring your dedication and attention to detail.
- Other info: Collaborate with a friendly team in a dynamic hospitality environment.
The predicted salary is between 20000 - 28000 £ per year.
Join our vibrant team at the Mercure Oxford Eastgate Hotel as a Room Attendant! As a Room Attendant, you will play a vital role in ensuring cleanliness, tidiness, and the ultimate satisfaction of our esteemed guests in our hotel. Your meticulous attention to detail and unwavering dedication to providing exceptional service will create an unforgettable experience for our guests. At TROO Hospitality, we cherish and uphold our core values of Loyalty, Integrity, Versatility, and Excellence, and we eagerly seek individuals who exemplify these values in all aspects of their work.
Responsibilities:
- Clean and tidy assigned hotel rooms according to established standards and procedures, reflecting our commitment to excellence.
- Make beds, change linens, and ensure all amenities are replenished with a keen attention to detail.
- Vacuum carpets, dust furniture, and clean surfaces to maintain a neat and inviting environment.
- Sanitise bathrooms, including toilets, showers, and sinks, ensuring guest health and safety.
- Report any maintenance issues or damage promptly to the appropriate department.
- Respond promptly to guest requests and ensure their needs are met, demonstrating our commitment to providing exceptional service.
- Maintain a friendly and professional attitude while interacting with guests, reflecting our values of loyalty and excellence.
- Collaborate with other team members to ensure efficient and smooth operations.
Benefits:
- Pension Scheme: Gear up for the future with our pension scheme that ensures your financial stability.
- Heroic Employee Assistance Programme: We care about your well-being, which is why we offer an Employee Assistance Programme to provide support and guidance when life throws its curveballs.
- Fantastic Food & Beverage Discounts: Enjoy mouthwatering discounts at our partnered restaurants and bars.
- Mind-Blowing Employee Discount Rates: As a TROO Hospitality team member, you get exclusive access to unbeatable travel discounts.
- Perks Galore with Reward Gateway: Explore a world of exciting offers on entertainment, fitness, shopping, and more.
- Refer a Friend Scheme: Spread the word and reap the rewards with our Refer a Friend Scheme.
- Long Service Incentives: Our Long Service Incentives honour your commitment with special rewards and recognition.
- Meals on Duty: Fuel your success with free meals on duty.
Room Attendant - Oxford, Oxfordshire employer: jobs24.co.uk
Contact Detail:
jobs24.co.uk Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Room Attendant - Oxford, Oxfordshire
✨Tip Number 1
Familiarise yourself with the core values of TROO Hospitality: Loyalty, Integrity, Versatility, and Excellence. During your interactions, whether in person or over the phone, make sure to demonstrate how you embody these values in your work ethic and attitude.
✨Tip Number 2
Research the Mercure Oxford Eastgate Hotel specifically. Understanding their unique offerings and guest expectations can help you tailor your approach when discussing your potential contributions during interviews.
✨Tip Number 3
Network with current or former employees of the hotel. They can provide valuable insights into the work culture and expectations, which can help you prepare better for any discussions or interviews.
✨Tip Number 4
Prepare to discuss your attention to detail and customer service skills. Think of specific examples from your past experiences that highlight your ability to maintain cleanliness and respond to guest needs effectively.
We think you need these skills to ace Room Attendant - Oxford, Oxfordshire
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Room Attendant. Familiarise yourself with the key tasks such as cleaning, tidying, and guest interaction to tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in housekeeping or customer service roles. Mention specific skills that align with the job description, such as attention to detail and ability to work in a team.
Showcase Your Values: TROO Hospitality values Loyalty, Integrity, Versatility, and Excellence. Make sure to incorporate these values into your application by providing examples of how you have demonstrated them in past roles.
Craft a Compelling Cover Letter: Write a personalised cover letter that expresses your enthusiasm for the position and the company. Use this opportunity to explain why you are a great fit for the Room Attendant role and how you can contribute to the team's success.
How to prepare for a job interview at jobs24.co.uk
✨Showcase Your Attention to Detail
As a Room Attendant, attention to detail is crucial. Be prepared to discuss specific examples from your past experiences where your meticulous nature made a difference in cleanliness or guest satisfaction.
✨Emphasise Your Customer Service Skills
Demonstrating a friendly and professional attitude is key in this role. Share instances where you went above and beyond to meet a guest's needs, highlighting your commitment to exceptional service.
✨Familiarise Yourself with Hotel Standards
Research the cleaning standards and procedures commonly used in hotels. Showing that you understand the importance of these standards will reflect your dedication to maintaining excellence.
✨Align with Company Values
TROO Hospitality values loyalty, integrity, versatility, and excellence. Prepare to discuss how you embody these values in your work ethic and interactions with colleagues and guests.
