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- Tasks: Assist in delivering top-notch food & beverage services and maintain cleanliness.
- Company: Convene is a premium hospitality company creating extraordinary meeting and work experiences.
- Benefits: Enjoy flexible hours, competitive pay, training, and fresh daily lunches.
- Why this job: Gain valuable experience in the events industry while working in an inclusive and dynamic team.
- Qualifications: No specific qualifications required; just bring your enthusiasm and willingness to learn.
- Other info: Eligible hours may count towards RISE Credits at Manchester Metropolitan University.
Convene is a premium hospitality company that designs and operates meetings, events, flexible offices, and membership spaces. With a network of 38 locations across nine cities in the U.S. and UK, Convene thoughtfully combines beautiful yet intuitive design, fully integrated technology services, and a warm and welcoming environment to create a turnkey solution for extraordinary meeting and work experiences.
This role is designed to easily fit around your studies with flexible working hours while gaining valuable paid experience in the events industry with average hours ranging from 6 - 12 per week. Hours worked may be eligible for RISE Credits at Manchester Metropolitan University for appropriate degree courses.
What You’ll Do
- Deliver a high standard of food & beverage services and ensure customer satisfaction ratings are high at all times.
- Maintain client-focused service, politeness, and professionalism.
- Provide waiting service during service hours professionally and pleasantly.
- Ensure all catering areas are left clean and tidy, signing off relevant duties on the appropriate cleaning schedules.
- Assist with washing up in the food services area and ensure catering equipment is kept clean and tidy, adhering to Health & Safety standards.
- Comply with company training programmes and all related documentation.
- Support any reasonable requests related to the position and department operations.
- Maintain stock levels under the supervision of the F & B Team Leader or as directed by a senior manager.
- Provide first-class client service at all times.
- Set rooms each evening for the following day per client requirements and company standards.
- Maintain cleanliness in meeting rooms, staff offices, and common areas.
- Carry out deep-cleaning duties within the venue as per the schedule provided by the Facilities Supervisor.
- Ensure waste removal is carried out according to Health & Safety regulations and company standards.
- Be available for staff briefings and company events, including attendance at the company.
- Be available for weekend work where necessary.
- Undertake any reasonable requests for ad hoc duties by the venue team.
- Carry out duties following all Health and Safety regulations and company best practice.
- Comply with the company and statutory regulations on grooming and personal hygiene standards.
- Wear the correct standard of dress or uniform at all times.
We’re Here For You
- Training & development
- Competitive rate + holiday pay
- Flexibility to choose your shifts
- Family lunch - fresh, healthy 'brain food' every day
- A chance to be part of a dynamic, growing team
- The opportunity to have a significant impact on your team and the business in the work that you do
- A culture of GRIT (Genuine, Relentless, Integrity and Teamwork)
At Convene, we’re committed to building an inclusive and diverse workforce. We are an equal-opportunity employer and welcome people from all backgrounds with different experiences, abilities, and perspectives.
Client Support Team Assistant (Intern) employer: Convene
Contact Detail:
Convene Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Support Team Assistant (Intern)
✨Tip Number 1
Familiarise yourself with the values of Convene, especially their focus on GRIT (Genuine, Relentless, Integrity, and Teamwork). During any interactions or interviews, demonstrate how you embody these values in your previous experiences.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've handled challenging situations in the past. This role is all about client satisfaction, so being able to articulate your approach to excellent service will set you apart.
✨Tip Number 3
Network with current or former employees of Convene if possible. They can provide insights into the company culture and expectations, which can help you tailor your approach when applying for the position.
✨Tip Number 4
Be prepared to discuss your availability and flexibility regarding working hours. Since this role is designed to fit around studies, showing that you can adapt your schedule will be a big plus for the hiring team.
We think you need these skills to ace Client Support Team Assistant (Intern)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the role of Client Support Team Assistant. Emphasise any customer service or hospitality experience, as well as your ability to work in a team.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention how your values align with Convene's commitment to GRIT (Genuine, Relentless, Integrity, and Teamwork) and how you can contribute to their community.
Highlight Flexibility: Since the role offers flexible working hours, make sure to mention your availability and willingness to adapt your schedule around your studies. This shows that you are committed and can manage your time effectively.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial in the hospitality industry.
How to prepare for a job interview at Convene
✨Show Your Enthusiasm for the Role
Make sure to express your excitement about the Client Support Team Assistant position. Talk about how the flexible hours fit around your studies and how eager you are to gain experience in the events industry.
✨Demonstrate Your Customer Service Skills
Since this role focuses heavily on client service, prepare examples from your past experiences where you provided excellent customer service. Highlight your ability to maintain professionalism and a cheerful demeanour, even under pressure.
✨Familiarise Yourself with Health & Safety Standards
Understand the importance of health and safety regulations in the hospitality industry. Be ready to discuss how you would ensure compliance with these standards while performing your duties.
✨Emphasise Teamwork and Collaboration
Convene values teamwork, so be prepared to share examples of how you've successfully worked in a team setting. Discuss how you can contribute to a positive team environment and support your colleagues.
