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- Tasks: Supervise guest check-ins and manage the Housekeeping team for a smooth campsite experience.
- Company: Join Applewood Countryside Park, a top-rated family-friendly campsite with luxury glamping options.
- Benefits: Enjoy a competitive salary, company pension, employee discounts, and health programmes.
- Why this job: Be part of a vibrant team creating memorable experiences for over 8,000 guests annually.
- Qualifications: Hospitality or office management experience preferred; strong communication and leadership skills required.
- Other info: Flexible working hours with weekend shifts; apply early as positions may close quickly.
The predicted salary is between 22500 - 28000 £ per year.
An exciting opportunity has arisen for a Guest Services & Operations Supervisor to join our team at Applewood Countryside Park in Banham. Our popular family-friendly campsite attracts over 8,000 guests annually with excellent facilities, luxury glamping and seasonal events and was recently awarded Camping, Glamping & Holiday Park of the Year at the 2024 East of England Tourism Awards.
You’ll be responsible for the smooth running of the check-in experience, ensuring our guests are made to feel welcome from the moment they arrive on their holiday. You will ensure that an efficient and accurate guest and administrational service is consistently delivered to meet the business needs. You will also be responsible for overseeing the Housekeeping & Cleaning team to maintain a clean and well-kept campsite. This includes coordinating rotas, planning busy turnover days, effectively prioritising staff workloads, and managing linen inventory.
Reporting to the Park Manager, we’re looking for an individual with hospitality/ office management experience, who cares passionately about customer service. This role is offered on a 37.5-hour permanent contract. Working days are likely to be Monday- Friday week one and Monday, Tuesday, Friday, Saturday and Sunday week two. Due to the nature of the business, the successful applicant will be required to work weekends in addition to Bank Holidays and provide holiday cover where necessary.
Responsibilities will include but will not be limited to:
- Greeting and checking-in guests upon arrival
- Managing reservations and queries online, by email, on the phone and in person with a can-do attitude using our booking software, CampManager
- Supervision of the Housekeeping & Cleaning team with a focus on their performance in terms of standards of cleanliness, attention to detail and behaviour
- Planning busy turnover days, prioritising the workload and coordination of the Housekeeping & Cleaning team to ensure consistent and high-level servicing of the shower, toilet and laundry facilities and glamping accommodation changeovers
- Accountable for the Housekeeping & Cleaning department staffing budget ensuring efficiency, coordinating rotas and monitoring hours in line with occupancy
- Answering queries, handling guest feedback, providing appropriate solutions or alternatives
- Ensuring booking balance payments are paid in a timely manner before guest arrival
- Going the extra mile to engage and help guests, sharing information on local attractions and goings-on. Proactively selling and upselling Booking Extras and Event Tickets
- Preparing check out reports and ensuring guests have departed promptly on their day of departure
- Managing monthly Caravan Storage payments, ensuring payments are attributed to the correct guest account and overdue payments are followed up
- Reviewing customer feedback survey and review platforms, flagging any issues that have been raised with the Park Manager and responding accordingly
- Assisting with our seasonal programme of events from our annual Easter Egg Hunt and Charity Fun Dog Show to Family Sports Days, Nature Days & Activities and our largest event; Halloween Spooktacular
- Ensuring that Park Reception is kept clean and presentable at all times
As a first point of contact the successful candidate will be expected to provide the highest level of customer service and should possess excellent communication skills and an engaging level of enthusiasm.
Skills required:
- Previous hospitality/ office management experience preferred
- Good leadership skills
- Excellent communication skills both written and verbal
- A passion for great customer service
- Able to work as part of a team
- Strong attention to detail
- Ability to be resourceful and proactive in dealing with issues that may arise
- Ability to organise, multitask, and prioritise
- Solid knowledge of ICT, confident using Excel
- Friendly and approachable
- First aid qualifications – Desirable
How to apply: Please apply with your CV and covering letter, outlining why you would be suitable for this position via Indeed. Please note this vacancy may close at any time once sufficient applications have been received. Early submission of your application is therefore encouraged.
Job Types: Full-time, Permanent
Pay: £26,500.00-£28,000.00 per year
Benefits:
- Company pension
- Employee discount
- Free parking
- Health & wellbeing programme
- On-site parking
Schedule: Weekend availability
Work Location: In person
Guest Services & Operations Supervisor employer: Applewood Countryside Park
Contact Detail:
Applewood Countryside Park Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Services & Operations Supervisor
✨Tip Number 1
Familiarise yourself with the specific booking software mentioned in the job description, CampManager. Understanding how to navigate and utilise this system will give you a significant advantage during the interview process.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've gone above and beyond for guests in previous roles. This will demonstrate your passion for hospitality and your ability to handle guest feedback effectively.
✨Tip Number 3
Research Applewood Countryside Park and its offerings, including seasonal events and local attractions. Being knowledgeable about the park will help you engage with guests and show your enthusiasm for the role.
✨Tip Number 4
Prepare to discuss your leadership experience, particularly in managing teams and coordinating workloads. Highlight any relevant situations where you successfully led a team to achieve high standards of service.
We think you need these skills to ace Guest Services & Operations Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality and office management. Emphasise any leadership roles you've held and your ability to provide excellent customer service.
Craft a Compelling Cover Letter: In your cover letter, explain why you're passionate about guest services and how your skills align with the responsibilities of the Guest Services & Operations Supervisor role. Use specific examples from your past experiences.
Showcase Communication Skills: Since excellent communication is key for this role, ensure your application reflects your written communication skills. Keep your language clear and engaging, and avoid jargon.
Highlight Problem-Solving Abilities: Mention instances where you've successfully resolved guest issues or improved processes in previous roles. This will demonstrate your resourcefulness and proactive approach, which are essential for this position.
How to prepare for a job interview at Applewood Countryside Park
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer service. Share specific examples from your past experiences where you went above and beyond to ensure guest satisfaction.
✨Demonstrate Leadership Skills
As a Guest Services & Operations Supervisor, you'll be leading a team. Be prepared to discuss your leadership style and provide examples of how you've successfully managed a team in the past, especially in a hospitality setting.
✨Familiarise Yourself with CampManager Software
Since you'll be managing reservations and queries using CampManager, it’s beneficial to have a basic understanding of this software. If possible, do a bit of research or even a trial run to show your initiative during the interview.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle guest feedback. Think of scenarios where you had to resolve issues or manage busy turnover days, and be ready to explain your thought process.
