Warranty Administrator – EVM UK & EVM IRL

Warranty Administrator – EVM UK & EVM IRL

Job Purpose – As a Warranty Administrator for EVM UK & EVM IRL, you will be responsible for managing all warranty claims with our suppliers. This role requires meticulous attention to detail, excellent communication skills, and the ability to coordinate effectively with manufacturers and customers. Your goal is to ensure that all warranty claims are processed efficiently and accurately, maximizing recovery for the company and ensuring customer satisfaction.

Your role will include, although not be limited to:

• Receive and Process Warranty Claims: Handle incoming warranty claims from customers, ensuring all necessary documentation is complete.
• Documentation Preparation: Prepare and submit warranty documentation according to manufacturer guidelines.
• Follow-up and Resolution: Follow up with manufacturers to ensure claims are processed, and address any denied claims by providing additional information or resubmitting.
• Customer Communication: Discuss warranty claims and expectations with customers, keeping them informed about the status of their claims.
• Coordinate with Vendors: Schedule warranty-related appointments and coordinate with vendors for replacement parts.
• Inventory Management: Maintain accurate records of warranty parts inventory and manage vendor paperwork.
• Compliance and Audits: Stay updated on factory recalls and warranty policies, conducting regular audits to ensure compliance.
• Financial Tracking: Ensure proper documentation of warranty work for payment recovery from manufacturers.
• Reporting: Monitor and report on the financial performance of the warranty department to senior management.

Location: Based in Southwater, West Sussex

The Package:

• 20 + 8 days holiday
• Employee benefits portal.
• Cycle to Work Scheme.

How to apply: Please forward an up-to-date CV to peter.flynn@evmdirect.co.uk or contact our team on 0345 5205160

Knowledge & Experience

Requirements:

• A minimum of 2 years in a warranty administrator role within the commercial industry.
• Experience working with Pinnacle DMS, Kerridge or similar system is beneficial.
• Strong acumen in IT systems including Office 365 and web based portals for warranty claims.
• Strong Analytical and problem solving skills.
• Strong interpersonal skills.

This position offers an exciting opportunity for a dynamic and experienced warranty administrator to grow their experience with a growing multi franchise company. We are looking for an exceptional individual committed to delivering exceptional customer service and operational excellence within our aftersales department.

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