Workplace Experience Ambassador

As the custodian of the workplace experience for our client's colleagues and partners, your role will be to promote a community feel within the workplace environment while taking ownership of the following workplace facilities:

• Offices / desks
• Collaboration areas
• Break out & relaxation spaces
• Meeting rooms
• Communal areas such as lift lobbies / transfer floors etc.

Community engagement: You will base yourself within the business and be recognised as the "go-to" person for anything workplace related. The role is defined by working to the following key principles:

• Deliver an exceptional customer experience to our Client colleagues.
• Take ownership of all services that support colleagues within the workplace.
• Build relationships with key stakeholders & encourage interaction between colleagues and workplace teams.
• Understand the needs of the business or businesses you support.
• Create a culture of Community Well Being, supporting and guiding colleagues through the challenges & opportunities of the new workplace environment.

What your day-to-day will look like:

• Create a collaborative environment amongst employees across the workplace promoting Openwork behaviours and community engagement between colleagues.
• Provide a welcoming experience for everyone as you establish a strong front of house offering.
• Get to know our Client colleagues, interests, understand the teams and what will make a difference in their day-to-day experience.
• Support events and promote activities that bring together employees from across different teams within the business.
• Immerse yourself within the work profile of each business and which workplace features are most critical to their business success.
• Be a promoter of Workplace technology, encourage colleagues to use online reporting of faults / requests and engage with CRE via the workplace app.
• Be the "go-to" person for all workplace matters; answer questions and deliver effective solutions (utilising stakeholder network).
• Ownership of meeting rooms including in-room technology (triage and first line fix), escalating where specialist technical support is required.
• Establish relationships with key stakeholders across the workplace teams.
• Become an effective bridge point between the business units, local / regional CRE and the Client end-user colleagues.
• Be aware of any changes occurring within each business.
• Support orientation of new staff as well as aiding staff visiting from other offices.
• Oversee the behaviours and etiquettes in the workplace through ongoing monitoring, engagement, and communications with the various teams to ensure alignment to Openwork principles.
• Support our Facilities Management team in responding to internal workplace issues including at workstations, meeting rooms, communal areas, etc.
• Take ownership for locker management including the assignment, moves and changes and troubleshooting.
• Undertake head count analysis and general observations to understand key peak periods, down times, and broader behaviours in the workplace.
• Have general care for our Client colleagues, the workspace and proactively identify / report issues and help to resolve.

What we expect from all our colleagues on account:

Our goal is to provide enhanced workplace experiences that will be long remembered by our clients. In this role, you will be a part of delivering a best-in-class experience for our client's personnel, customers, and guests in a connected workspace which promotes a culture of inclusion and safety.

With a focus on creating an environment that enhances productivity, collaboration, and well-being, you'll have the opportunity to create exceptional workplace experiences and drive employee satisfaction and engagement to create opportunities for everyone to flourish.

Our colleagues prioritise the health and safety of people and buildings. This includes following established safety protocols, reporting hazards / incidents, maintaining cleanliness, encouraging safe practices, and staying informed about health and safety measures.

Report at least two good catches per year, attend the SAFER together workshop and complete all safety trainings within the due date.

You are responsible for leveraging your expertise to find actionable insights from our data and translate it into action, clearly communicating the "what", "so what" and "now what".

By embracing curiosity to explore data, courage to act on insights and collaboration to communicate the change we will ensure we meet JLL and HSBC's strategic desire for data-driven decisions.

You will be part of delivering best-in-class sustainability solutions for our client, promoting resource efficiency, energy conservation, and environmental stewardship.

Location: On-site - Cheshire, GBR

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!