Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Help customers with their queries and ensure excellent service standards.
- Company: Join Metropolis Group, home to popular brands like Cyclist and Viz.
- Benefits: Enjoy 25 days holiday, health plans, gym discounts, and more perks.
- Why this job: Be part of a supportive team focused on personal growth and customer satisfaction.
- Qualifications: Strong communication, problem-solving skills, and a customer-oriented mindset required.
- Other info: Hybrid work model available, with opportunities for continuous learning.
The predicted salary is between 19000 - 21000 £ per year.
As Customer Services Executive, you will make sure that the needs of customers are being met or exceeded. Your aim is to provide and promote excellent customer service to Diamond customers and subscribers, making sure that service standards are being met and problems are resolved.
You will ensure that all subscribers are notified of their impending renewals, contribute towards retaining subscribers with a strong focus on subscriber retention targets, and assist in the management of our stockists.
Key Responsibilities:- Provide help to customers using Diamond's products or services.
- Communicate courteously with customers by telephone, email, letter, and occasionally face-to-face.
- Investigate and solve customers' problems, which may be complex or long-standing.
- Handle customer complaints or any major incidents.
- Issue refunds or compensation to customers.
- Analyse statistics or other data to determine the level of customer service Diamond is providing.
- Produce written information for customers.
- Meet with other managers/Brand teams to discuss possible improvements to customer service.
- Deliver a high standard of customer service.
- Learn about Diamond's products or services and keep up to date with changes.
- Ensure customers are reminded in a timely manner of their forthcoming renewal.
- Ensure accurate customer data input.
- Process customer renewals.
- Provide accurate reports to management on payments and orders.
- Liaise with subs bureau and fulfilment centre.
- Input sales orders and manage stockist delivery.
- Provide reports on the effectiveness of campaigns and renewal retention.
- Communication skills that allow you to inform, help, and advise customers clearly and to liaise effectively with colleagues.
- Listening skills to understand exactly what customers require.
- Problem-solving skills.
- Confidence, patience, politeness, tact, and diplomacy when dealing with difficult situations.
- Creative thinking to come up with new ideas to improve customer service standards.
- An ability to work well under pressure.
- A commitment to improve your customer service skills on an ongoing basis.
- Excellent organisational skills, quick thinker, problem solver, and able to work calmly under pressure.
- Excellent verbal and written communication skills.
- Innovative and able to develop and support new and improved methods, products, procedures, and technologies.
- Collaborative team player, both internally and externally.
- Confident in MS Excel.
- Customer-orientated mindset.
- Ability to communicate and form working relationships with colleagues at all levels.
- Resourceful and purposeful, with initiative, drive, and a strong desire to deliver exceptional results.
- Able to work as a team as well as individually.
- Confident and polite phone manner.
We have a dedicated in-house Learning and Development coordinator to guide you and support you with your career development. Here at emap, we consider employee learning & development very fundamental to the continuous success of our businesses. As a result, we provide an environment where continuous development takes place, and employees are supported to meet the ever-changing demands and priorities of the workplace.
To achieve this goal, our employees are encouraged to identify respective areas of personal and professional development focused on six (6) strategic areas (Management & People: Health; Safety; Well-being, Sales, Events, Marketing, Editorial, Information Technology), and we have a framework to help equip employees with the right knowledge, skills, and behaviours required to deliver in their job roles, which ultimately contributes value towards achieving set organizational objectives.
Benefits:emap is part of Metropolis Group, together we are committed to providing a happy and healthy workplace, so we offer fantastic benefits and perks to our employees.
- 25 days of holiday per year (with the option to buy or sell), additional 1 day celebration leave.
- Health plan.
- Life insurance cover.
- Cycle to work scheme.
- Discounted gym memberships.
- Retail discount vouchers.
- Rail season ticket loans.
- Continuous learning & Development opportunities for Editors.
- Quarterly In-house Editorial Excellence Awards.
- Volunteer day.
- Private virtual GP access.
- Seasonal flu jabs on site.
- Pension scheme.
- Income Protection and more.
Customer Services Executive employer: Adult School of Montclair
Contact Detail:
Adult School of Montclair Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Executive
✨Tip Number 1
Familiarise yourself with the products and services offered by Diamond. Understanding what you’ll be supporting will not only help you answer customer queries more effectively but also demonstrate your commitment to the role during interviews.
✨Tip Number 2
Practice your communication skills, especially in handling difficult situations. Role-playing scenarios with friends or family can help you develop a calm and polite phone manner, which is crucial for a Customer Services Executive.
✨Tip Number 3
Research common customer service challenges in the industry and think of creative solutions. Being able to discuss these ideas during your interview will show that you’re proactive and ready to contribute to improving customer service standards.
✨Tip Number 4
Network with current or former employees of Diamond or similar companies. They can provide insights into the company culture and expectations, which can help you tailor your approach when applying through our website.
We think you need these skills to ace Customer Services Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service. Use specific examples that demonstrate your communication skills, problem-solving abilities, and any previous roles where you exceeded customer expectations.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your skills align with the job description, particularly your ability to handle customer complaints and your commitment to improving customer service standards.
Showcase Relevant Skills: Emphasise your organisational skills and ability to work under pressure. Provide examples of how you've successfully managed customer interactions or resolved complex issues in past roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer service role.
How to prepare for a job interview at Adult School of Montclair
✨Know the Company and Its Brands
Before your interview, take some time to research Metropolis Group and its brands like Cyclist and Fortean Times. Understanding their products and services will help you answer questions more effectively and show your genuine interest in the role.
✨Demonstrate Your Customer Service Skills
Prepare examples from your past experiences where you successfully resolved customer issues or improved service standards. Highlight your problem-solving skills and how you handle difficult situations with patience and diplomacy.
✨Showcase Your Communication Abilities
As a Customer Services Executive, strong communication is key. Practice articulating your thoughts clearly and concisely. Be ready to discuss how you would communicate with customers through various channels, including phone and email.
✨Emphasise Your Teamwork and Collaboration Skills
The role requires working closely with other managers and brand teams. Be prepared to discuss how you have successfully collaborated with others in the past and how you can contribute to a positive team environment.
