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- Tasks: Manage customer communication, process orders, and coordinate projects from start to finish.
- Company: Join a dynamic team in Bingham, Nottingham, focused on delivering exceptional customer service.
- Benefits: Enjoy a competitive salary, full-time hours, and a supportive work environment.
- Why this job: Be part of a role that enhances customer satisfaction and drives project success.
- Qualifications: Experience in sales administration and strong organizational skills are essential.
- Other info: This is a permanent position with a standard 9am-5pm schedule.
The predicted salary is between 24000 - 36000 £ per year.
Customer Support Administrator NG13, Bingham – Nottingham £28,000 – £30,000 per annum Full Time, Permanent 9.00am – 5.00pm As a Customer Support Administrator, you will be responsible for ensuring smooth communication with customers, efficient order processing and effective coordination of projects from inception to delivery. Responsibilities: * Professionally handle incoming calls and transfer them to the appropriate departments. * Process orders efficiently and accurately, ensuring timely delivery. * Prepare and provide quotations to customers, and diligently follow up on quotes and ongoing projects. * Evaluate project proposals and designs from customers, gathering detailed specifications. * Record project details accurately in the CRM system, maintaining thorough documentation and scheduling follow-up activities. * Liaise with manufacturers to obtain quotes and, if required, drawings for customer projects. * Coordinate the approval process by providing customers with all relevant information, including quotes and drawings. * Maintain proactive communication with customers to provide updates and gather feedback throughout the project lifecycle. * Oversee the entire process from design to sample testing and delivery, ensuring adherence to project timelines and quality standards. Requirements: * Prior experience in a similar role, preferably in sales administration. * Strong organisati…
Customer Support Administrator employer: Elizabeth Michael Associates LTD
Contact Detail:
Elizabeth Michael Associates LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Administrator
✨Tip Number 1
Familiarize yourself with CRM systems, as you'll be using them to record project details and maintain documentation. Highlight any experience you have with similar software during your interactions.
✨Tip Number 2
Practice your communication skills, especially in handling customer inquiries and providing updates. Being able to convey information clearly and professionally will set you apart.
✨Tip Number 3
Showcase your organizational skills by preparing examples of how you've managed multiple projects or tasks simultaneously. This will demonstrate your ability to handle the responsibilities of the role effectively.
✨Tip Number 4
Research our company and understand our products and services. Being knowledgeable about what we offer will help you engage more meaningfully during discussions and show your genuine interest in the position.
We think you need these skills to ace Customer Support Administrator
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Customer Support Administrator position. Make sure you understand the key responsibilities and requirements, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasize any prior experience in customer support or sales administration. Use specific examples that demonstrate your ability to handle customer inquiries, process orders, and manage projects effectively.
Showcase Communication Skills: Since the role involves a lot of communication with customers and internal teams, make sure to highlight your strong communication skills. Provide examples of how you've successfully managed customer relationships or resolved issues in the past.
Tailor Your Application: Customize your CV and cover letter to reflect the language and keywords used in the job description. This shows that you have a genuine interest in the position and understand what the company is looking for.
How to prepare for a job interview at Elizabeth Michael Associates LTD
✨Show Your Communication Skills
As a Customer Support Administrator, effective communication is key. Be prepared to demonstrate your ability to handle calls professionally and convey information clearly. Practice active listening and think of examples where you successfully managed customer interactions.
✨Highlight Your Organizational Abilities
This role requires strong organizational skills. Share specific instances where you efficiently processed orders or coordinated projects. Discuss how you prioritize tasks and manage your time to meet deadlines.
✨Familiarize Yourself with CRM Systems
Since maintaining accurate records in a CRM system is crucial, make sure to mention any experience you have with such systems. If you haven't used one before, research common CRM tools and be ready to discuss how you would adapt to using them.
✨Prepare for Project Management Questions
Expect questions about managing projects from inception to delivery. Think of examples where you oversaw a project, detailing how you ensured timelines were met and quality standards were upheld. This will show your capability to handle the responsibilities of the role.
