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For Companies At a Glance
- Tasks: Assist customers with vehicle services and repairs, ensuring a smooth experience from start to finish.
- Company: Join C&B Recruitment, a leading name in automotive recruitment with a strong reputation.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Be part of a successful team that values customer satisfaction and teamwork.
- Qualifications: Must have previous experience as an automotive Service Advisor and a full driving licence.
- Other info: Contact Ian Bowker at C&B Recruitment for more details on this exciting opportunity.
The predicted salary is between 24000 - 36000 £ per year.
C&B Recruitment are currently recruiting for an automotive Service Advisor to join a successful and well-established aftersales team based in Manchester.
Previous experience working within an aftersales department in the motor trade as an automotive Service Advisor is essential for this role.
Service Advisor Role Overview:- Meeting customers on arrival and providing them with a seamless service, from drop off to vehicle handover.
- Booking customer vehicles in for Services, MOT's and/or repairs.
- Updating customers with progress on their vehicle, as well as authorising additional work and making follow-up calls advising on additional work that may need to be completed.
- Liaising with the Workshop, Parts and Sales department to ensure customers' vehicles are ready on time.
- Upselling of work, parts, and accessories whenever possible, acting on opportunities to sell additional products and services.
- Previous experience working as an automotive Service Advisor within a Main Dealer.
- Full driving license is required.
- Stable career history.
If you have the relevant experience working as an Automotive Service Advisor and would like to know more, contact Ian Bowker at C&B Recruitment.
Contact Detail:
C&B Recruitment - The Automotive Recruitment Specialists Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor - Manchester
✨Tip Number 1
Familiarise yourself with the specific services and products offered by the dealership you're applying to. This knowledge will help you engage with customers more effectively and demonstrate your genuine interest in their needs.
✨Tip Number 2
Network with current or former employees of the dealership. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during interviews.
✨Tip Number 3
Prepare for common interview questions specific to the automotive industry, such as how you handle customer complaints or upselling techniques. Practising your responses can boost your confidence and improve your performance.
✨Tip Number 4
Showcase your communication skills during the interview. As a Service Advisor, you'll need to convey technical information clearly to customers, so demonstrating this ability can set you apart from other candidates.
We think you need these skills to ace Service Advisor - Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous experience as an automotive Service Advisor. Focus on relevant skills such as customer service, communication, and any specific achievements in your past roles.
Craft a Compelling Cover Letter: Write a cover letter that addresses the specific requirements of the role. Mention your experience in aftersales departments and how you can contribute to the team in Manchester. Be sure to express your enthusiasm for the position.
Showcase Relevant Skills: In your application, emphasise skills that are crucial for the role, such as upselling, liaising with different departments, and providing excellent customer service. Use examples from your past work to illustrate these skills.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for a Service Advisor role.
How to prepare for a job interview at C&B Recruitment - The Automotive Recruitment Specialists
✨Showcase Your Experience
Make sure to highlight your previous experience as an automotive Service Advisor. Be prepared to discuss specific situations where you successfully managed customer interactions, handled bookings, or upsold services.
✨Know the Company
Research C&B Recruitment and the automotive industry in Manchester. Understanding their values and the specifics of the role will help you tailor your answers and show genuine interest.
✨Demonstrate Communication Skills
As a Service Advisor, communication is key. Practice articulating how you would update customers on their vehicle's progress and handle any queries they may have. Clear and confident communication can set you apart.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think of examples from your past roles where you had to deal with difficult customers or unexpected issues, and explain how you resolved them.
