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For Companies At a Glance
- Tasks: Assist customers with vehicle services, updates, and upselling products.
- Company: Join a well-established automotive aftersales team in Manchester.
- Benefits: Enjoy a dynamic work environment with opportunities for growth.
- Why this job: Be part of a supportive team that values customer satisfaction and teamwork.
- Qualifications: Must have experience as an automotive Service Advisor and a full driving licence.
- Other info: Contact Ian Bowker at C&B Recruitment for more details.
The predicted salary is between 28800 - 43200 £ per year.
C&B Recruitment are currently recruiting for an automotive Service Advisor to join a successful and well-established aftersales team based in Manchester.
Previous experience working within an aftersales department in the motor trade as an automotive Service Advisor is essential for this role.
Service Advisor Role Overview:- Meeting customers on arrival and providing them with a seamless service, from drop off to vehicle handover.
- Booking customer vehicles in for Services, MOT's and/or repairs.
- Updating customers with progress on their vehicle, as well as authorising additional work and making follow-up calls advising on additional work that may need to be completed.
- Liaising with the Workshop, Parts and Sales department to ensure customers' vehicles are ready on time.
- Upselling of work, parts, and accessories whenever possible, acting on opportunities to sell additional products and services.
- Previous experience working as an automotive Service Advisor within a Main Dealer.
- Full driving license is required.
- Stable career history.
If you have the relevant experience working as an Automotive Service Advisor and would like to know more, contact Ian Bowker at C&B Recruitment.
Service Advisor - Manchester employer: C&B Recruitment - The Automotive Recruitment Specialists
Contact Detail:
C&B Recruitment - The Automotive Recruitment Specialists Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor - Manchester
✨Tip Number 1
Familiarise yourself with the specific services and products offered by the dealership you're applying to. This knowledge will help you engage with customers more effectively and demonstrate your genuine interest in their needs during the interview.
✨Tip Number 2
Brush up on your communication skills, as being a Service Advisor requires clear and effective interaction with customers and team members. Practising role-play scenarios can help you feel more confident when discussing vehicle issues and upselling services.
✨Tip Number 3
Network within the automotive industry, especially in Manchester. Attend local events or join online forums where you can connect with other professionals. This could lead to valuable insights and recommendations that may help you land the job.
✨Tip Number 4
Prepare for common interview questions specific to the role of a Service Advisor. Think about how you would handle difficult customer situations or how you would prioritise tasks in a busy environment, as these are likely to come up during your interview.
We think you need these skills to ace Service Advisor - Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous experience as an automotive Service Advisor. Focus on relevant skills such as customer service, communication, and any specific achievements in your past roles.
Craft a Compelling Cover Letter: Write a cover letter that specifically addresses the requirements mentioned in the job description. Mention your experience in aftersales departments and how you can contribute to the team in Manchester.
Showcase Your Customer Service Skills: In your application, emphasise your ability to provide seamless service to customers. Include examples of how you've successfully managed customer interactions and resolved issues in the past.
Highlight Your Teamwork Abilities: Since the role involves liaising with various departments, mention any experiences where you've worked collaboratively with others. This will demonstrate your ability to ensure timely vehicle readiness and effective communication.
How to prepare for a job interview at C&B Recruitment - The Automotive Recruitment Specialists
✨Showcase Your Experience
Make sure to highlight your previous experience as an automotive Service Advisor. Be prepared to discuss specific situations where you successfully managed customer interactions, resolved issues, or upsold services.
✨Know the Company
Research C&B Recruitment and the automotive industry in Manchester. Understanding their values and the specifics of the role will help you tailor your answers and show genuine interest in the position.
✨Demonstrate Communication Skills
As a Service Advisor, communication is key. Practice articulating how you would update customers on their vehicle's progress and handle any concerns they may have. Clear and confident communication can set you apart.
✨Prepare for Role-Play Scenarios
Be ready for potential role-play scenarios during the interview. You might be asked to demonstrate how you would handle a difficult customer or upsell a service. Practising these scenarios can help you feel more comfortable and confident.
