Policy Review Advisor

Policy Review Advisor – Vxplore

Join to apply for the Policy Review Advisor role at Vxplore

Do you want to play a vital role as the first line of defence against fraud-safeguarding our customers and protecting our business? If so, this could be the perfect opportunity for you!

Working Hours: 37.5 hours per week on a Monday to Friday 09:00 – 17:30. No weekends.

Start Date: Monday 2nd February 2026

Training: The main training period runs for the first 8 weeks and takes place face to face in the office.

Salary: £25,150 per annum. From there, we support your growth with tailored coaching and development tools.

Hybrid Working: Work from home most days, visiting the office once a week; more office time can be requested.

Location: Leicester office, city centre, close to train station.

Role Purpose

You will be among the first lines of defence at Hastings for protecting the business against potential policy fraud by validating our customer policies and ensuring they hold correct information. You will balance a varied portfolio of customer policies, validate them through checks and ensuring risk information is reviewed timely.

Using data‑driven tools and effective communication, you will identify and treat deliberate and unintentional policy misrepresentation, keeping customers at the right price and removing high‑risk policies.

Responsibilities

• Investigate and validate insurance policies flagged for potential fraud, ensuring accurate risk assessment and compliance with FCA regulations.
• Review and verify customer documents across various channels, identifying misrepresentation and ensuring policies meet customer needs.
• Handle inbound and outbound communications with customers, colleagues, and third parties, delivering excellent service and complaint resolution.
• Meet service level agreements and personal KPIs, taking ownership of your portfolio and contributing to team goals.
• Collaborate across departments, demonstrating professionalism, attention to detail, and a commitment to continuous personal development.
• Champion fair customer outcomes, challenging processes that fall short and ensuring all actions align with company values and regulatory standards.

Essential Skills

• Analytical and data‑driven mindset, assessing documents and identifying risks using a methodical approach.
• Strong communication skills, including active listening, confident conversation management, and clear written correspondence.
• Customer‑focused experience, ideally in target‑driven or contact centre environments, with an understanding of vulnerable customer needs.
• Organisational and time‑management skills, prioritising tasks and meeting deadlines in a dynamic setting.
• Proficiency with Microsoft Office and quick to learn new systems, offering a flexible approach to evolving processes and tools.
• Awareness of industry standards: basic motor insurance knowledge, GDPR compliance, and risk profiling.

What We Offer

We focus on the 4Cs – colleagues, customers, company, and community. Supporting career growth, we provide initial training, live calls with experienced colleagues, ongoing tailored training, recognition, rewards, and opportunities for secondments or coaching.

Benefits

• Up to 5% annual discretionary bonus
• Hybrid working (1 day per week in office, with option to increase)
• Modern open‑plan office
• Relaxed, friendly & diverse working environment
• On‑site restaurant and cafe
• 25 days holiday plus bank holidays, with buy/sell up to 5 days
• Pension match up to 10% of salary
• Life insurance (4× base salary)
• Discounts on Hasting Direct products and other retailers
• Tech scheme, cycle‑to‑work, health assessments, skin check (after probation)
• Refer‑a‑friend bonus (£500 per referred friend)
• All necessary tech supplied, including a new Microsoft Surface laptop

Equal Opportunities

As a Disability Confident employer, we provide inclusive recruitment. This position is not accepting applications via the Disability Confident Scheme but offers first‑stage assessments with adjustments where needed.

Hastings Group is an equal opportunities employer. We welcome applications from all suitably skilled persons irrespective of gender, age, race, disability, ethnicity, religion/belief, sexual orientation, gender reassignment, or marital/family status. We conduct full referencing, including credit and criminal checks.

Senior Level

Entry level

Employment Type

Full‑time

Job Function

Consulting

Get notified about new Policy Advisor jobs in Leicester, England, United Kingdom.

Referrals increase your chances of interviewing at Vxplore by 2x.