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- Tasks: Support vulnerable victims of crime, especially in Domestic Abuse cases, through the recovery process.
- Company: Victim Support is a charity dedicated to helping those affected by crime across England and Wales.
- Benefits: Enjoy flexible working, 28+ days leave, birthday off, and discounts on various services.
- Why this job: Make a real difference in people's lives while working in a supportive and inclusive environment.
- Qualifications: Experience with vulnerable victims, knowledge of the Criminal Justice System, and strong communication skills required.
- Other info: We welcome diverse applicants and provide support for those with disabilities throughout the application process.
The predicted salary is between 28800 - 43200 £ per year.
What we offer:
- Flexible working options including hybrid working
- 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
- An extra day off for your birthday
- Pension with 5% employer contribution
- Enhanced sick pay allowances, maternity & paternity payments
- High Street, retail, holiday, entertainment & leisure discounts
- Access to our financial wellbeing hub & salary deducted finance
- Employee assistance programme & wellbeing support
- Ongoing training & support with opportunities for career development & progression
About the role:
This role is based in Norwich, and as a Case Manager you will be providing a high quality, end-to-end support service to the most vulnerable victims of complex crimes in particular Domestic Abuse. To act as the single point of contact for victims through the criminal justice and recovery process, delivering support and interventions where required, acting as an advocate on behalf of the victim and coordinating the support services required by external agencies.
You will need:
- Experience of delivering high quality services to vulnerable victims of crime.
- A good knowledge of the Criminal Justice System.
- Experience of Multi-agency working.
- Good IT skills and experience of using case management systems.
- Good knowledge and understanding of safeguarding issues and the relevant policies.
- Strong communication and listening skills with an ability to communicate effectively.
- Ability to prioritise, plan and manage time effectively.
- Experience of delivering a service and working with DA victims/service users.
About Us:
Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events.
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.
As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.
If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we will be happy to make reasonable adjustments to enable you to perform at your best.
How to apply:
To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria. We look forward to hearing from you. We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.
Contact Detail:
Sunil Goel & Associates, CAs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Case Manager
✨Tip Number 1
Familiarise yourself with the Criminal Justice System and current issues surrounding domestic abuse. This knowledge will not only help you in interviews but also demonstrate your commitment to understanding the complexities of the role.
✨Tip Number 2
Network with professionals in the field of victim support and domestic abuse services. Attend relevant workshops or seminars to meet people who can provide insights and potentially refer you to opportunities within organisations like Victim Support.
✨Tip Number 3
Prepare for potential scenario-based questions during the interview. Think about how you would handle specific situations involving vulnerable victims, as this will showcase your problem-solving skills and empathy.
✨Tip Number 4
Research Victim Support's values and mission. Be ready to discuss how your personal values align with theirs, as cultural fit is often just as important as qualifications in roles like Case Manager.
We think you need these skills to ace Case Manager
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Case Manager position. Tailor your application to highlight your relevant experience in supporting vulnerable victims and your knowledge of the Criminal Justice System.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience in delivering high-quality services to victims of crime, particularly those affected by Domestic Abuse. Use specific examples to demonstrate your skills in multi-agency working and case management.
Showcase Your Skills: Make sure to mention your strong communication and listening skills, as well as your ability to prioritise and manage time effectively. These are crucial for the role, so provide examples of how you've successfully used these skills in past positions.
Follow Application Instructions: When applying, ensure you complete the application form as instructed on the Victim Support website. Clearly demonstrate how you meet the essential criteria outlined in the job description to increase your chances of being shortlisted.
How to prepare for a job interview at Sunil Goel & Associates, CAs
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Case Manager at Victim Support. Familiarise yourself with the support services provided to victims of complex crimes, especially domestic abuse, and be prepared to discuss how your experience aligns with these duties.
✨Showcase Your Experience
Highlight your previous experience working with vulnerable victims of crime. Be ready to provide specific examples of how you've delivered high-quality services and navigated the Criminal Justice System, as this will demonstrate your suitability for the role.
✨Demonstrate Communication Skills
Strong communication and listening skills are crucial for this position. During the interview, practice active listening and articulate your thoughts clearly. You might also want to prepare examples of how you've effectively communicated with multi-agency teams or clients in the past.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities and decision-making skills. Think about potential challenges you might face as a Case Manager and how you would handle them, particularly in relation to safeguarding issues and supporting victims.
