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- Tasks: Be the go-to person for tenant updates and complaints in a dynamic maintenance team.
- Company: Join a growing contractor based in Kingston, specializing in planned maintenance projects.
- Benefits: Enjoy a permanent position with opportunities for growth and development.
- Why this job: Make a real impact by ensuring tenant satisfaction and smooth project execution.
- Qualifications: Experience as a Resident Liaison Officer and strong communication skills are essential.
- Other info: Contact Chloe Clark for more info or apply directly to seize this opportunity!
The predicted salary is between 36000 - 60000 £ per year.
Our client, a contractor based in Kingston, they are currently looking for an experienced Resident Liaison Officer to join their planned maintenance team.
Our client are based in Kingston and they are carrying out internal and external planned maintenance. Works that are being delivered include kitchen and bathroom replacements, roof renewals and window and door upgrades.
Within this role, day to day duties will include but not be limited too:
To be the point of contact when the client or tenant requires job updates.
Own all complaints and ensure that these are dealt with in a prompt and effective manner
For longer planned works, keep the tenant updated with progress and be there if there are any issues that arise.
Work with the Contract Manager & Site team to make sure that the client is informed of any issues and that should they send an enquiry, that we have dealt with it.
Support the help-desk with emails that come in from sub-contractors and client on a daily basis
Visit tenants when required.
Carry out condition and customer satisfaction surveys
Arranging and booking appointments/visits to properties
My client are seeking someone with experience working as a Resident Liaison Officer, strong communication skills over the phone and face to face and good IT skills. The ability to work within a team and of your own accord is also desired.
This is a great opportunity to join a growing business on a permanent basis.
Please apply directly for this role or contact Chloe Clark for more information.
Fortus Recruitment Group Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Fortus Recruitment Group is an equal opportunities employer.
Resident Liaison officer employer: Fortus Recruitment
Contact Detail:
Fortus Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Liaison officer
✨Tip Number 1
Familiarize yourself with the specific maintenance projects that the contractor is currently undertaking in Kingston. Understanding the details of kitchen and bathroom replacements, roof renewals, and window upgrades will help you speak confidently about your relevant experience during the interview.
✨Tip Number 2
Highlight your communication skills by preparing examples of how you've effectively managed tenant inquiries and complaints in the past. Being able to demonstrate your ability to handle difficult situations will set you apart as a strong candidate.
✨Tip Number 3
Showcase your IT skills by being ready to discuss the software or tools you have used for managing communications and scheduling. Mentioning specific programs can illustrate your capability to support the help-desk efficiently.
✨Tip Number 4
Prepare to discuss your experience working both independently and as part of a team. Providing examples of how you've successfully collaborated with site teams or contract managers will demonstrate your versatility and teamwork skills.
We think you need these skills to ace Resident Liaison officer
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Resident Liaison Officer position. Understand the key responsibilities and required skills, such as communication and IT proficiency, to tailor your application effectively.
Highlight Relevant Experience: In your CV and cover letter, emphasize your previous experience as a Resident Liaison Officer or in similar roles. Provide specific examples of how you've handled tenant communications, complaints, and project updates.
Showcase Communication Skills: Since strong communication skills are essential for this role, make sure to demonstrate your ability to communicate effectively both in writing and verbally. Use clear and concise language in your application materials.
Personalize Your Application: Address your application to the hiring manager, if possible, and express your enthusiasm for the opportunity to work with the contractor based in Kingston. Mention why you are interested in this specific role and how you can contribute to their planned maintenance team.
How to prepare for a job interview at Fortus Recruitment
✨Showcase Your Communication Skills
As a Resident Liaison Officer, strong communication is key. Be prepared to demonstrate your ability to communicate effectively both over the phone and face-to-face. Share examples from your past experiences where you successfully managed tenant inquiries or complaints.
✨Highlight Your Problem-Solving Abilities
This role involves dealing with complaints and issues that arise during maintenance work. Prepare to discuss specific instances where you resolved conflicts or addressed tenant concerns promptly and effectively. This will show your potential employer that you can handle challenges with ease.
✨Familiarize Yourself with Planned Maintenance Processes
Understanding the ins and outs of planned maintenance, including kitchen and bathroom replacements, roof renewals, and window upgrades, will give you an edge. Research these processes and be ready to discuss how you can contribute to the team’s success in managing these projects.
✨Demonstrate Teamwork and Independence
The job requires both teamwork and the ability to work independently. Prepare to share examples of how you've successfully collaborated with others in previous roles, as well as times when you took initiative on your own. This balance is crucial for the position.
