IT Technician

IT Technician
Normanton
From £25k + £4800 car allowance.

Responsibilities:

1. Support, maintain, improve and upgrade the desktop imaging process.
2. Troubleshoot reported incidents adhering to internal SLA’s using the ticketing system.
3. Follow documented procedures to handle open tickets and monitor queues.
4. Apply knowledge to identify issues and internal problems.
5. Collaborate with internal departments.
6. Install and troubleshoot bespoke and third-party applications.
7. Travel to other sites on an ad hoc basis to provide desk side support where remote solution cannot be achieved.

Experience:

• At least 18 months in a similar role desirable.
• Knowledge of ticketing systems.
• Active Directory.
• Office 365.
• MDT/Intune/SCCM.
• VoIP.
• Must have a valid driving licence and own vehicle.

Benefits & Specifics:

• Enhanced Annual leave programme: 28 days annual leave including bank holidays.
• Employee Assistance Programme.
• Paid charity leave.
• Company Pension.
• Enhanced family benefits.
• Company events.
• Progression and training.

#J-18808-Ljbffr