Account Manager

Job Title: Account Manager, Medical Communications/Medical Education

Location: London, Chester, Manchester, Hybrid (min. 2 days per week in office)

Springer Nature opens the doors to discovery for researchers, educators, clinicians and other professionals. Every day, around the globe, our imprints, books, journals, platforms and technology solutions reach millions of people. For over 175 years our brands and imprints have been a trusted source of knowledge to these communities.

About Springer Healthcare (part of the Springer Nature Group)

Springer Healthcare is a leading global medical communications and education provider. Working in partnership with pharmaceutical companies and key opinion leaders, we help experts across the medical community keep up with science and move it forward.

Springer Healthcare is looking for an enthusiastic Account Manager, with sound experience in Medical Communications/Medical Education to join our busy and expanding team. If you have great attention to detail, love multitasking and are looking for a new challenge, then we would like to hear from you.

We offer excellent opportunities for career progression with a focus on employee satisfaction and retention.

Job Role (Main Duties)

1. Project Management
2. Manage a large portfolio of projects across client account(s).
3. Liaise with clients to obtain detailed briefs for projects.
4. Arrange and lead brainstorming meetings to help shape optimal solutions to client briefs.
5. Communicate detailed briefs to the delivery team, setting out clear roles and responsibilities and timelines.
6. Drive the day-to-day project management of all live projects within an account(s).
7. Comply with agreed standard operating procedures (SOPs).
8. Keep accurate records and status sheets for the client(s) and internal team.
9. Work closely with the delivery team to ensure adherence to systems/processes.
10. Actively participate in and lead internal and external status meetings.
11. Provide accurate, timely sales and revenue forecasts to senior management.
12. Meet or exceed sales, revenue, and profitability expectations within the assigned account(s).
13. Oversee the delivery of all live projects for the assigned account(s) to agreed financial ratios.
14. Deliver against agreed key performance indicators.
15. Work closely with the accounts team(s) to ensure accuracy of budget proposals.
16. Process supplier invoices accurately.
17. Professionally manage any issues regarding budgets with the client.
18. Ensure timely and accurate completion of timesheets.

1. Client Service
2. Build and sustain long-term business relationships with client team(s).
3. Develop and maintain awareness and understanding of the client’s market.
4. Demonstrate knowledge of market and therapeutic area when interacting with clients.
5. Attend and lead client meetings with support from senior team members.
6. Pro-actively flag any issues to senior members of the internal team.

1. Organic Growth
2. Provide commercial input to account team to support organic business growth.
3. Apply a basic understanding of the principles and processes underlying strategic communications programmes.
4. Involve relevant individuals in account team meetings.
5. Work with your designated team to explore new ideas.

1. New Business Development
2. In conjunction with the Business Development team, explore new business opportunities.
3. Contribute to the generation of commercially relevant proposals.

1. Internal Leadership
2. Help develop and mentor less experienced colleagues.
3. Plan resource requirements of the account in a timely manner.
4. Communicate resource requirements on other departments/suppliers in advance.

Skills, Experience, Qualifications:

1. Previous relevant experience in the pharmaceutical industry or a healthcare communications and/or medical education agency.
2. Understanding of the drug development and communication process.
3. Sound financial and commercial acumen.
4. Excellent spoken and written communication skills.
5. Fluent English (written and verbal).
6. Excellent planning and organisational skills.
7. Ability to make decisions, initiate actions and solve problems.
8. Ability to adapt and respond to change.
9. Ability to collaborate with a full understanding of the importance of teamwork.
10. Broad range of therapeutic area knowledge.
11. Previous F2F and virtual meeting management experience.

Springer Healthcare is a Disability Confident Committed Employer and we encourage applications from candidates with disabilities. If you consider yourself to have a disability or learning difficulty and wish to submit your application in an alternative format or would like to discuss reasonable adjustments during the application and interview process, please get in touch.

Why work here?

We are an ambitious and dynamic organisation, and home to some of the best-known names in research, educational and professional publishing.

About Us

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