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- Tasks: Book and manage travel for VIP clients with exceptional service.
- Company: Join a leading travel company focused on high-touch client experiences.
- Benefits: Enjoy remote work flexibility and a dynamic, supportive team environment.
- Why this job: Be part of a fast-paced team that values creativity and problem-solving.
- Qualifications: Experience in travel booking and GDS expertise required.
- Other info: Ideal for those who thrive in a collaborative, ever-changing setting.
The predicted salary is between 36000 - 60000 £ per year.
Purpose of the role:
Our Traveler Experience (TX) team is seeking a highly skilled and experienced Travel Counselor to join our VIP Client team. Counselors work in a high-touch service environment to book travel and accommodation for some of our top VIP clients. Working from the comfort of your own home, you must be comfortable working in a fast-paced environment and providing white-glove-level service. You’ll collaborate with your team to provide creative and timely travel solutions and an outstanding travel service experience.
Main Responsibilities:
- Creates and accurately completes complex travel requests (car, hotel, air, rail) for high-touch accounts and top tier (VIP travelers).
- Acts as a trusted advisor by offering informed and insightful recommendations which provide the best traveler experience in each situation.
- Proactively offers best options based on client travel policy and requirements for each interaction.
- Responds to requests (phone, email, chat) promptly, completely, and professionally.
- Accurately follows and applies client travel policy based on travel type and client expectations.
- Demonstrates excellent professional customer service and problem resolution skills.
- May function as a Subject Matter Expert (SME) with specific client knowledge and/or serve as the customer point of contact.
- May manage first-level customer complaints/escalation (pre-travel or on-trip).
- Resolves complex problems/escalations including non-standard and multi-destination, ticket exchanges, and complex fares for all traveler types and destinations globally.
- Ability to thrive as a positive individual contributor in a high-touch, complex interaction environment.
- Proactively assists the team and other team members in resolving problems, learning, and research.
- Provides new ideas, feedback, and out-of-the-box thinking to leadership.
- Effectively demonstrates patience, empathy, and understanding while controlling the contact.
- Must be a “Team Player” and work cohesively with others internally and externally.
- Ability to work and adapt in a constantly changing, fast-paced environment.
- Assignments include both routine and non-routine work.
Qualifications:
- Previous experience in travel (preferably business travel) with a solid understanding of fares and ticketing rules for car, air, and hotel.
- GDS expertise (Sabre or Amadeus).
- Professional communication skills both written and verbal.
VIP Travel Experience Counselor III employer: Carlson Wagonlit Travel (Hauptsitz Deutschland) / CWT Beheermaatschappij B.V. Deutschland
Contact Detail:
Carlson Wagonlit Travel (Hauptsitz Deutschland) / CWT Beheermaatschappij B.V. Deutschland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land VIP Travel Experience Counselor III
✨Tip Number 1
Familiarise yourself with the latest trends in VIP travel and high-touch service. Understanding what VIP clients expect can help you tailor your approach during interviews and discussions.
✨Tip Number 2
Brush up on your GDS skills, particularly in Sabre or Amadeus. Being able to demonstrate your proficiency in these systems will set you apart from other candidates.
✨Tip Number 3
Prepare to showcase your problem-solving abilities. Think of specific examples where you've resolved complex travel issues, as this role requires a knack for handling escalations and non-standard requests.
✨Tip Number 4
Network with professionals in the travel industry, especially those who work with VIP clients. Engaging with others in the field can provide insights and potentially lead to referrals for the position.
We think you need these skills to ace VIP Travel Experience Counselor III
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in travel counselling, especially with VIP clients. Emphasise your GDS expertise and any previous roles that required high-touch service.
Craft a Compelling Cover Letter: In your cover letter, showcase your understanding of the travel industry and your ability to provide exceptional customer service. Mention specific examples of how you've resolved complex travel issues or provided creative solutions for clients.
Highlight Communication Skills: Since professional communication is key for this role, ensure you demonstrate your written and verbal communication skills throughout your application. Use clear, concise language and maintain a professional tone.
Showcase Problem-Solving Abilities: Provide examples in your application that illustrate your problem-solving skills, particularly in high-pressure situations. Highlight any experiences where you successfully managed customer complaints or escalations.
How to prepare for a job interview at Carlson Wagonlit Travel (Hauptsitz Deutschland) / CWT Beheermaatschappij B.V. Deutschland
✨Showcase Your Travel Expertise
Make sure to highlight your previous experience in travel, especially if it's in business travel. Be prepared to discuss specific examples of how you've navigated complex travel requests and your understanding of fares and ticketing rules.
✨Demonstrate White-Glove Service Skills
Since the role requires providing high-touch service, be ready to share instances where you went above and beyond for a client. Emphasise your ability to handle requests promptly and professionally, showcasing your customer service skills.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about how you would handle complex problems or escalations. Think of examples where you successfully resolved issues, particularly in a fast-paced environment, and be ready to explain your thought process.
✨Exhibit Team Player Attitude
The company values collaboration, so be sure to express your willingness to work as part of a team. Share experiences where you contributed to team success or helped colleagues overcome challenges, demonstrating your positive attitude.
