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- Tasks: Lead a team to provide exceptional care for clients and their pets.
- Company: Join Forest Veterinary Centre, a trusted name in pet healthcare for over 30 years.
- Benefits: Enjoy 5 weeks holiday, career progression, staff discounts, and wellness programs.
- Why this job: Make a real impact in pet healthcare while developing your leadership skills.
- Qualifications: Experience in client-facing roles and team leadership is essential.
- Other info: Flexible hours with occasional weekend shifts; perfect for balancing work and study.
The predicted salary is between 24000 - 30000 £ per year.
Location: Forest Veterinary Centre, Epping
Salary: £30,000 (pro-rated to £26,250.00)
Job Type: Permanent
Hours: 35 hours per week. May be required to cover occasional weekend shifts and Bank Holidays.
Your role and responsibilities:
The Client Care Manager is key in leading and empowering the client care teams to deliver an outstanding experience to our clients and their pets. You will work closely with all senior team members and the wider business to ensure we deliver and promote practice objectives. You will need to be able to demonstrate extensive experience in a client-facing role and leading and developing a team, ideally in the veterinary (or similar) industry. This role is 80% client facing and 20% admin based.
Responsibilities include, but are not limited to:
- Lead by example in providing an efficient, empathetic, and personal experience to our clients and their pets.
- Monitor and respond to client feedback and complaints, actioning practice change where needed.
- Define, develop, implement, and communicate our client service standards, policies, and procedures to ensure optimum service is given at all times.
- Assist with recruiting and onboarding new client care team members.
- Act as line manager to the reception team, organizing regular appraisals and team meetings to ensure the team meets personal and practice goals.
- Identify and address staff development needs, arranging coaching and authorizing CPD as required.
- Create the client care team rota and ensure any deficiencies such as holidays and absences are filled.
Benefits:
- 5 weeks holiday plus bank holidays and Birthday leave.
- Career progression opportunities.
- Staff discount schemes.
- Life Assurance.
- Enhanced sickness pay.
- Enhanced equal family leave.
- E-car salary sacrifice scheme.
- Employer contribution pension scheme.
- Wellness program including Employee assistance program.
- Eyecare voucher scheme.
- Free annual Flu jab.
- Cycle to work scheme.
- Recruitment referral reward scheme.
About us:
Forest Veterinary Centre has been representing the best in pet healthcare in Essex for over 30 years. With our four branches in Epping, Woodford Bridge, Harlow, and Isle of Dogs, we provide high-quality veterinary services. In addition, we also accept veterinary referrals from local vet surgeries in Essex and South East of England. Our philosophy is simple – to provide premium pet health care by our professional and compassionate team. All our surgeries are equipped with state-of-the-art facilities that put your pets’ well-being first and foremost.
Veterinary Client Care Manager (Reception manager) employer: Linnaeus Group
Contact Detail:
Linnaeus Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Veterinary Client Care Manager (Reception manager)
✨Tip Number 1
Familiarise yourself with the specific services and values of Forest Veterinary Centre. Understanding their approach to client care and pet health will help you align your experience and demonstrate how you can contribute to their mission during interviews.
✨Tip Number 2
Network with current or former employees of Forest Veterinary Centre. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach and show that you're a great fit for the team.
✨Tip Number 3
Prepare examples from your past experiences that showcase your leadership skills and ability to handle client feedback effectively. Being able to discuss specific situations where you've improved client satisfaction will set you apart.
✨Tip Number 4
Stay updated on the latest trends in veterinary client care and management. Showing that you are proactive about professional development can impress the hiring team and demonstrate your commitment to excellence in this role.
We think you need these skills to ace Veterinary Client Care Manager (Reception manager)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in client-facing roles and team leadership, particularly in the veterinary or similar industry. Use specific examples to demonstrate your skills in managing client care and developing a team.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for animal care and client service. Mention how your previous experiences align with the responsibilities of the Client Care Manager role and express your enthusiasm for contributing to Forest Veterinary Centre.
Highlight Leadership Skills: In both your CV and cover letter, emphasise your leadership abilities. Provide examples of how you've successfully led teams, managed client feedback, and implemented service standards in past roles.
Proofread Your Application: Before submitting, carefully proofread your application materials for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Linnaeus Group
✨Show Your Empathy
As a Client Care Manager, you'll be leading a team that interacts with clients and their pets daily. Make sure to demonstrate your ability to empathise with clients during the interview. Share examples of how you've handled difficult situations with compassion in the past.
✨Highlight Leadership Experience
This role requires strong leadership skills. Be prepared to discuss your previous experience in managing teams, particularly in client-facing roles. Provide specific examples of how you've motivated and developed your team members to achieve their goals.
✨Understand the Veterinary Industry
Familiarise yourself with the veterinary industry and the specific challenges it faces. Research Forest Veterinary Centre and be ready to discuss how you can contribute to their mission of providing premium pet healthcare. This shows your genuine interest in the role and the company.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle client feedback or complaints. Think of past experiences where you successfully resolved issues and be ready to explain your thought process and actions taken.
