Resident Services Assistant

Overview

Are you ready to make your mark on the vibrant world of student accommodation? Are you passionate about providing exceptional customer service? If so, we have an exciting opportunity for you to join our team at Aire as a Resident Services Assistant working 40 hours per week, 9.00am to 5.30pm Monday to Friday. At Homes for Students, we are dedicated to creating a positive and supportive environment for our students. We value integrity, being a force for good, supporting one another, and fostering connections. As a Resident Services Assistant, you will play a vital role in upholding these values and putting students first.

Responsibilities

• Provide a warm and friendly meet and greet service, reception support, and help desk assistance.
• Contribute to back-office functions and provide administrative support to the operations team and General Manager.
• Support open days, intake days, and departures; assist students, visitors, and external contacts on a day-to-day basis to ensure a seamless and enjoyable experience.
• Deliver cheerful and attentive reception services to students and visitors, maintaining high standards of customer care.
• Act as a role model for excellent service delivery and inspire others through dedication and professionalism.
• Handle customer and visitor inquiries via email, website, telephone, and in person; provide accurate and appropriate advice and information.
• Operate a professional helpdesk and telephone service; respond promptly and helpfully to student queries.
• Address and resolve complaints as a skilled problem solver.

Qualifications

• Excellent IT skills and experience using Microsoft Office software.
• Exceptional customer care abilities and strong communication and interpersonal skills.
• Ability to understand and meet the needs of students and stay organized in a busy, diverse role.
• Proven ability to prioritise workload and meet competing deadlines with minimal supervision.
• Team player with a flexible approach.
• Previous customer service experience is desirable.

What\’s on offer

• Generous holiday package of 25 days, plus bank holidays.
• Access to exclusive retail discounts.
• Birthday leave on your special day.
• Cycle-to-work scheme to stay active and eco-friendly.
• Two charity days per annum to make a difference in the community.
• Opportunity to work towards a nationally recognised qualification.

At Homes for Students, we believe in equal opportunities and inclusivity. We are proud members of Inclusive Employers, and we value the growth and learning that comes from a diverse team. We encourage applications from candidates of all backgrounds and communities, and we are open to discussing any reasonable adjustments you may require.

If this sounds like the perfect role for you and you possess the necessary skills, knowledge, and experience, we would be thrilled to hear from you. Join our team and make a difference in the lives of students!