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- Tasks: Lead e-commerce strategy, manage operations, and enhance customer experiences.
- Company: Join a dynamic brand in home improvements with a strong online presence.
- Benefits: Enjoy competitive salary, career growth, and hybrid work options after the first year.
- Why this job: Shape e-commerce operations and collaborate with creative marketing teams in a fast-paced environment.
- Qualifications: Experience in e-commerce operations, strong knowledge of Shopify, and leadership skills required.
- Other info: Opportunity to bring new ideas and strategies directly to the board.
The predicted salary is between 43200 - 72000 £ per year.
We are seeking a dynamic Head of E-commerce Operations/Operations Director to lead ecommerce strategy, drive operational efficiency, and enhance customer experiences within the supply chain. This is an exciting position to really help drive the various teams within the business and increase online sales. The role will be to improve performance and help project manage ecommerce channels such as new Marketplaces.
You will oversee order fulfilment, supply chain logistics, website performance, and marketplace expansion, ensuring smooth operations and business growth within a predominantly B2C retail business. The business has a number of websites to manage, which are Shopify based, with a great brand and product line. This is within home improvements; therefore, professionals within a similar industry could be a great fit, or household, homeware or appliances too. A completely different retail area can also be highly considered so new ideas can be brought into the company.
Key responsibilities:- Manage e-commerce operations, fulfilment, logistics, and customer service.
- Optimise supply chain, inventory, and delivery processes.
- Ensure a seamless website experience in collaboration with IT and marketing.
- Expand into marketplaces using systems like Linnworks, connecting with Amazon, eBay, The Range, Wickes and others.
- Improve workflows, automation, and overall efficiency.
- Utilise data analytics to drive performance improvements.
- Experience in e-commerce operations, supply chain, or logistics management with a strong focus on e-commerce.
- Strong knowledge in e-commerce platforms such as Shopify.
- Knowledge of marketplace integrations and automation tools like Linnworks.
- New ideas, making decisions based on data and fixing any supply chain, customer issues that may come up to ensure a smoother journey in future.
- Proven ability to scale operations and implement process improvements.
- Strong leadership, problem-solving, and analytical skills.
- Opportunity to lead and shape e-commerce operations for a growing brand.
- Work with some credible teams within marketing and e-commerce. The role is supported by a marketing team and internal companies such as digital agencies for PPC/Design and website hosting.
- Competitive salary and benefits.
- Career growth in a fast-paced, innovative environment with new products and service lines ideas yearly.
- Small business with the opportunity to grow and develop the business further with your own ideas and strategy liaising directly with the board.
- The role will have a lot of onsite working in the first year, this is due to the collaboration with various teams; however, hybrid is considered.
Apply Now: Apply using the link with an updated CV.
Head of Operations (Ecommerce) employer: Certain Advantage
Contact Detail:
Certain Advantage Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Operations (Ecommerce)
✨Tip Number 1
Familiarise yourself with the latest trends in e-commerce operations, especially within the home improvement sector. This knowledge will not only help you during interviews but also demonstrate your genuine interest in the role and the industry.
✨Tip Number 2
Network with professionals who have experience in e-commerce operations or supply chain management. Engaging with industry peers can provide valuable insights and potentially lead to referrals that could strengthen your application.
✨Tip Number 3
Prepare to discuss specific examples of how you've improved operational efficiency in previous roles. Highlighting your problem-solving skills and ability to implement data-driven decisions will set you apart from other candidates.
✨Tip Number 4
Research StudySmarter's current e-commerce strategies and think about how you could contribute to their growth. Bringing fresh ideas to the table during your discussions will show that you're proactive and ready to make an impact.
We think you need these skills to ace Head of Operations (Ecommerce)
Some tips for your application 🫡
Understand the Role: Before applying, make sure you thoroughly understand the responsibilities and requirements of the Head of E-commerce Operations position. Tailor your application to highlight relevant experience in e-commerce operations, supply chain management, and logistics.
Craft a Targeted CV: Update your CV to reflect your experience with e-commerce platforms like Shopify and any knowledge of marketplace integrations such as Linnworks. Emphasise your leadership skills and any previous successes in improving operational efficiency.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Discuss how your background aligns with their needs, particularly in driving online sales and enhancing customer experiences. Mention any innovative ideas you have for improving their e-commerce strategy.
Double-Check Your Application: Before submitting, review your application for any errors or missing information. Ensure that your CV and cover letter are well-formatted and free of typos. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Certain Advantage
✨Know Your E-commerce Platforms
Familiarise yourself with Shopify and other e-commerce platforms mentioned in the job description. Be prepared to discuss your experience with these tools and how you've used them to optimise operations in previous roles.
✨Showcase Your Leadership Skills
As a Head of Operations, strong leadership is crucial. Prepare examples of how you've successfully led teams, managed projects, and improved operational efficiency in past positions. Highlight your problem-solving abilities and how you've tackled challenges.
✨Understand Supply Chain Dynamics
Brush up on supply chain logistics and fulfilment processes. Be ready to discuss how you can enhance these areas within the company, especially in relation to customer service and order fulfilment, as these are key responsibilities of the role.
✨Data-Driven Decision Making
Emphasise your ability to use data analytics to drive performance improvements. Prepare to share specific examples of how you've leveraged data to make informed decisions that positively impacted e-commerce operations.
