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For Companies At a Glance
- Tasks: Be the go-to person for HR support, helping employees and managers with their queries.
- Company: Join Checkout.com, a fast-paced tech startup focused on delivering top-notch People Services.
- Benefits: Enjoy opportunities for growth, learning, and a collaborative work environment.
- Why this job: Make a real impact in employee experiences while developing your HR skills in a dynamic setting.
- Qualifications: A Bachelor's degree in HR or related field is preferred; experience in a startup is a plus.
- Other info: This role offers a chance to work with innovative tools like Freshservice and Workday.
The predicted salary is between 28800 - 43200 £ per year.
In the Coordinator, People Services role, you’ll be responsible for providing a world class service to the UK region. You’ll do this by delivering a proactive and customer focused service through providing effective operational support, guidance, and advice to our managers and employees on a wide variety of People areas, including operational effectiveness, policy and process.
In this role, you’ll be a vital part of our People Services team, ensuring a smooth and positive experience for our employees in the UK. You’ll work closely with our Departmental People Partners to provide support and contribute to the efficient operation of our HR processes. As we continue to grow and evolve, you’ll have opportunities to learn and develop your HR skills.
Remit and Responsibilities
Partnership
Maintain positive working relationships with regional counterparts, People CoE’s, collaborating with Departmental People Partners.
Serve as the first point of contact for employees and managers seeking People related assistance.
Oversee the Freshservice ticketing system "People Service Desk", triaging and assigning tickets, tracking progress, and identifying opportunities to improve the employee experience.
Answer ‘tier 1’ People queries from employees, providing high quality advice and guidance across the full remit of HR, escalating queries when needed to the correct people pillar SME or Departmental People Partner and recording the response to inform future responses.
Providing visa and immigration support for Checkout.com employees. Coordinating with our external immigration vendor and internal stakeholders.
Assist with ad hoc audit requests, providing timely responses by gathering and organising relevant documentation. * Work closely with regional counterparts to ensure seamless delivery of key People Services shared duties.
Collaborating with AI tooling to streamline and efficiently handle first-line queries, ensuring faster response times and improved customer support.
Support the Regional People Partner and the UK region with relevant data points, including but not limited to; engagement, exit, people services desk data
Become a subject matter expert of People tools such as Fresh Service, Workday, etc.
Support the Regional People Partner with people related projects.
Please note this is not an exhaustive list of duties and you may be required to perform additional duties to fulfil the requirements of the role.
The ideal candidate for the role will bring:
Bachelor’s degree in Human Resources, Psychology, Business or any other related field preferred
Demonstrable experience as a People Coordinator in a fast-paced, global start-up environment ideally in the Tech industry
Experience with ticketing platforms (e.g., Freshservice) and/or HRIS systems (e.g., Workday) is a plus
Comfortable working with data, using tools like Workday and Google sheets to track key metrics and generate reports to support People processes
Exhibit a growth mindset, always seeking ways to improve processes and effectively communicate ideas and solutions with the team #BetterEveryDay
Have a #CustomerFirst mindset, constantly looking at how we can solve for our customer and create the best experience possible
Have strong attention to detail, ability to prioritize, deal with competing demands and execute at pace
Show resilience, adaptability and a willingness to commit to change initiatives
A demonstrated ability to practise a high level of confidentiality
Checkout.com
Coordinator, People Services (12 Month FTC) employer: Checkout.com
Contact Detail:
Checkout.com Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Coordinator, People Services (12 Month FTC)
✨Tip Number 1
Familiarize yourself with the tools mentioned in the job description, like Freshservice and Workday. Having hands-on experience or even a basic understanding of these platforms can set you apart during the interview process.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've effectively handled queries or issues in previous roles. This will demonstrate your #CustomerFirst mindset and your ability to provide high-quality support.
✨Tip Number 3
Highlight any experience you have in a fast-paced, global start-up environment, especially in the tech industry. This will show that you can thrive in a dynamic setting and understand the unique challenges it presents.
✨Tip Number 4
Prepare to discuss how you've contributed to process improvements in past roles. Emphasizing your growth mindset and adaptability will resonate well with our team’s values of continuous improvement and resilience.
We think you need these skills to ace Coordinator, People Services (12 Month FTC)
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Coordinator, People Services position. Highlight key responsibilities and required skills that align with your experience.
Tailor Your CV: Customize your CV to reflect relevant experiences in HR coordination, customer service, and any specific tools mentioned like Freshservice or Workday. Use keywords from the job description to make your application stand out.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for HR and your customer-first mindset. Provide examples of how you've improved processes or provided exceptional support in previous roles.
Highlight Relevant Experience: In your application, emphasize any experience you have in fast-paced environments, particularly in tech or global startups. Mention your ability to handle data and use HRIS systems effectively.
How to prepare for a job interview at Checkout.com
✨Show Your Customer-First Mindset
During the interview, emphasize your commitment to providing excellent customer service. Share specific examples of how you've gone above and beyond to assist employees or managers in previous roles, highlighting your proactive approach.
✨Demonstrate Your HR Knowledge
Be prepared to discuss your understanding of HR processes and policies. Familiarize yourself with common HR queries and how you would handle them, especially those related to operational effectiveness and employee support.
✨Highlight Your Experience with Tools
If you have experience with ticketing systems like Freshservice or HRIS platforms like Workday, make sure to mention it. Discuss how you've used these tools to improve efficiency and track metrics in your previous roles.
✨Exhibit a Growth Mindset
Share instances where you've identified areas for improvement in processes or services. Talk about how you implemented changes and the positive outcomes that resulted, showcasing your adaptability and willingness to learn.
